Marcopolo Tiles Zambia Limited invites qualified professionals to apply for the position of Human Resource Officer at its manufacturing facility in Lusaka, Zambia. This opportunity is ideal for candidates seeking human resource officer jobs in Lusaka who are committed to fostering effective workforce management and ensuring compliance with local labour legislation.

About the Role: Human Resource Officer Jobs in Lusaka

As a Human Resource Officer, you will play a vital role in managing daily HR functions within a dynamic manufacturing environment. Your responsibilities will include providing comprehensive HR support to factory staff and management, enhancing employee relations, and promoting a productive and compliant workplace culture aligned with Zambian labour laws and statutory requirements.

Key Responsibilities

• Oversee daily HR operations such as recruitment, onboarding, attendance tracking, and employee offboarding processes.
• Manage employee relations including disciplinary hearings, grievance handling, and conflict resolution.
• Coordinate and facilitate staff training and development initiatives.
• Ensure compliance with statutory obligations including Workers’ Compensation, NAPSA, and NHIMA.
• Implement and monitor HR policies, procedures, and performance management systems.
• Support workforce and succession planning, including headcount management.
• Prepare payroll inputs, administer leave schedules, and manage employee benefits.
• Promote a positive workplace culture through employee engagement programs.
• Address HR-related issues in collaboration with relevant departments.
• Perform additional duties as assigned by the Department Leader.

Qualifications and Experience

• Bachelor’s degree in Human Resources or a related discipline.
• Minimum of five years progressive HR experience, including at least three years within a manufacturing, factory, or industrial setting.
• In-depth knowledge of Zambian labour laws, employment regulations, and statutory bodies such as NAPSA and NHIMA.
• Proven experience in employee relations, recruitment of blue-collar workers, and managing high-volume HR administration.
• Proficiency with HRIS platforms and Microsoft Office applications (Excel, Word, PowerPoint).
• Membership in the Zambia Institute of Human Resource Management (ZIHRM) is advantageous.

Core Competencies

• Strong integrity and commitment to confidentiality.
• Professionalism and resilience when managing sensitive issues.
• Excellent communication, interpersonal, problem-solving, and conflict-resolution skills.
• Ability to work autonomously and manage competing priorities effectively.
• Results-driven mindset with the ability to collaborate across various levels of the organisation.

• Oversee daily HR operations such as recruitment, onboarding, attendance tracking, and employee offboarding processes.
• Manage employee relations including disciplinary hearings, grievance handling, and conflict resolution.
• Coordinate and facilitate staff training and development initiatives.
• Ensure compliance with statutory obligations including Workers’ Compensation, NAPSA, and NHIMA.
• Implement and monitor HR policies, procedures, and performance management systems.
• Support workforce and succession planning, including headcount management.
• Prepare payroll inputs, administer leave schedules, and manage employee benefits.
• Promote a positive workplace culture through employee engagement programs.
• Address HR-related issues in collaboration with relevant departments.
• Perform additional duties as assigned by the Department Leader.

• Proficiency with HRIS platforms
• Microsoft Office applications (Excel, Word, PowerPoint)
• Strong integrity
• Commitment to confidentiality
• Professionalism
• Resilience
• Excellent communication
• Interpersonal skills
• Problem-solving skills
• Conflict-resolution skills
• Ability to work autonomously
• Ability to manage competing priorities effectively
• Results-driven mindset
• Ability to collaborate across various levels of the organisation

• Bachelor’s degree in Human Resources or a related discipline.
• Minimum of five years progressive HR experience, including at least three years within a manufacturing, factory, or industrial setting.
• In-depth knowledge of Zambian labour laws, employment regulations, and statutory bodies such as NAPSA and NHIMA.
• Proven experience in employee relations, recruitment of blue-collar workers, and managing high-volume HR administration.
• Membership in the Zambia Institute of Human Resource Management (ZIHRM) is advantageous.