Vacancy title:
IT Applications Support Engineer

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
MTN Zambia

Deadline of this Job:
Friday, September 26 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Friday, September 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The key responsibilities for this role include but not limited to the following:

• Maintains excellent quality of service and ensures all time availability systems and services;
• Evaluates; installs; configures and deploys new applications; systems software; products and / or enhancements to existing applications throughout the enterprise;
• Ensures compliance of internal SLA between application team and business;
• Identifies, analyzes, and interprets trends or patterns in complex data sets;
• Supports Various business sections in the execution of data analyses;
• Carries out detailed data mining, reports, and delivers market/trend analyses to the business;
•  Extracts data from various applications and systems, manipulates and explores data, produces analyses using Microsoft Access, Excel, SAS/SQL, etc;
• Independently researches, organizes and analyses technical information and prepares reports & recommendations.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• Bachelor’s Degree e.g. B Sc. or Business qualification or equivalent;
• At least 2 years experience of application Support;
• Basic Unix knowledge;
• Advanced knowledge of Excel;
• Data Analysis;
• Troubleshooting, analytical, logical, critical thinking and problem-solving abilities.

Women are strongly encouraged to apply

Send your application to jobs.zm@mtn.com

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
•  Can-do with Integrity
• Collaborate with Agility
•  Serve with Respect
•  Act with Inclusion

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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