Position Summary:

The IT consultant will oversee the installation, maintenance, and security of computer systems, networks, and software. S/He will act as the first point of contact for technical issues and help ensure that all IT infrastructure supports business goals.

1. IT SYSTEMS MANAGEMENT, USER SUPPORT & HELPDESK (40%)

• Install, configure, and maintain computer hardware, software, networks, and peripherals, ensuring systems are functional, secure, and up to date.
• Manage network infrastructure and internet connectivity.
• Provide day-to-day technical support to staff, troubleshooting hardware, software, and network issues in a timely manner.
• Administer email and collaboration platforms (e.g., Microsoft 365, Google Workspace).
• Train staff on IT systems, tools, cybersecurity awareness, and best practices.
• Monitor system performance and ensure optimal uptime and reliability.

2. DATA MANAGEMENT, SECURITY & CYBERSECURITY (25%)

• Ensure data protection, backup, and recovery systems are in place, regularly tested, and functional.
• Maintain secure access controls, user permissions, and authentication systems.
• Monitor, detect, and respond to cybersecurity threats, including malware and phishing attacks.
• Implement and maintain security tools such as antivirus, firewalls, and endpoint protection.
• Promote staff awareness on data security and safe IT practices.

3. IT GOVERNANCE, COMPLIANCE & STRATEGY (15%)

• Support the development and implementation of the organization’s IT strategy and digital transformation initiatives.
• Advise management on cost effective, scalable, and secure IT solutions.
• Ensure IT systems comply with organizational, legal, and donor data protection requirements.
• Enforce IT policies, procedures, and standards across the organization.
• Support internal and external audits by providing IT documentation, reports, and system records.
• Manage software licensing, subscriptions, and compliance with vendor agreements.

4 PROCUREMENT, VENDOR & ASSET MANAGEMENT (10%)

• Support procurement of IT equipment, software, and services in line with organizational policies.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Maintain an up-to-date inventory of IT assets and oversee asset lifecycle management (allocation, maintenance, and disposal).

5. RISK MANAGEMENT & BUSINESS CONTINUITY (10%)

• Identify, assess, and mitigate IT related risks; maintain and update the IT risk register.
• Develop, implement, and maintain IT disaster recovery and business continuity plans.
• Regularly test backup systems and recovery procedures to ensure reliability and readiness.

OTHER DUTIES

As assigned by the Finance and Operations Manager.

TYPICAL TRAINING AND EXPERIENCE

Minimum Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

Experience:

• Minimum of 3–5 years’ relevant experience in IT support or systems administration (NGO experience is an added advantage).
• Experience with accounting/ERP systems and cloud-based platforms is desirable.

Skills and Knowledge:

• Strong troubleshooting and problem-solving skills.
• Knowledge of networking, cybersecurity, and systems administration.
• Proficiency in Microsoft Office, cloud systems, and database management.
• Ability to manage multiple priorities and work under pressure.
• Strong communication and interpersonal skills.
• High level of integrity, confidentiality, and professionalism.

Active support for HFH Values:

• Humility – We are part of something bigger than ourselves.
• Courage – We do what’s right, even when it is difficult or unpopular.
• Accountability – We take personal responsibility for Habitat’s mission

Safeguarding:

HFH requires that all employees take seriously their ethical responsibilities to safeguarding the intended beneficiaries, the communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.

Working Conditions:

30 hours per week

Location:

Lusaka

• Install, configure, and maintain computer hardware, software, networks, and peripherals, ensuring systems are functional, secure, and up to date.
• Manage network infrastructure and internet connectivity.
• Provide day-to-day technical support to staff, troubleshooting hardware, software, and network issues in a timely manner.
• Administer email and collaboration platforms (e.g., Microsoft 365, Google Workspace).
• Train staff on IT systems, tools, cybersecurity awareness, and best practices.
• Monitor system performance and ensure optimal uptime and reliability.
• Ensure data protection, backup, and recovery systems are in place, regularly tested, and functional.
• Maintain secure access controls, user permissions, and authentication systems.
• Monitor, detect, and respond to cybersecurity threats, including malware and phishing attacks.
• Implement and maintain security tools such as antivirus, firewalls, and endpoint protection.
• Promote staff awareness on data security and safe IT practices.
• Support the development and implementation of the organization’s IT strategy and digital transformation initiatives.
• Advise management on cost effective, scalable, and secure IT solutions.
• Ensure IT systems comply with organizational, legal, and donor data protection requirements.
• Enforce IT policies, procedures, and standards across the organization.
• Support internal and external audits by providing IT documentation, reports, and system records.
• Manage software licensing, subscriptions, and compliance with vendor agreements.
• Support procurement of IT equipment, software, and services in line with organizational policies.
• Manage vendor relationships and ensure service level agreements (SLAs) are met.
• Maintain an up-to-date inventory of IT assets and oversee asset lifecycle management (allocation, maintenance, and disposal).
• Identify, assess, and mitigate IT related risks; maintain and update the IT risk register.
• Develop, implement, and maintain IT disaster recovery and business continuity plans.
• Regularly test backup systems and recovery procedures to ensure reliability and readiness.

• Strong troubleshooting and problem-solving skills.
• Knowledge of networking, cybersecurity, and systems administration.
• Proficiency in Microsoft Office, cloud systems, and database management.
• Ability to manage multiple priorities and work under pressure.
• Strong communication and interpersonal skills.
• High level of integrity, confidentiality, and professionalism.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 3–5 years’ relevant experience in IT support or systems administration (NGO experience is an added advantage).
• Experience with accounting/ERP systems and cloud-based platforms is desirable.