Background

Zambart is an independent Zambian research organization whose headquarters is at the University of Zambia’s Ridgeway Campus in Lusaka. Zambart is globally renowned for its interdisciplinary research on HIV and Tuberculosis and has contributed to HIV and TB policy and practice at national and global levels. Zambart’s research portfolio now includes a broader scope of urgent public health issues. Zambart staff form an interdisciplinary team with a range of expertise including epidemiology, clinical science, social science, laboratory, operations research, health systems and services research, health policy analysis, health economics, health communication and counselling.

To support our wide range of research activities, we are looking for an ambitious, suitably qualified candidate to fill the following exciting position that has arisen:

Job Title: IT Support Assistant

Department: Information and Communications Technology

Reports To: Head of IT

Location: Head Office

Job Summary

The IT Support Assistant will provide first-line technical support to staff across the organization. The role is responsible for troubleshooting hardware, software, network, and system issues, ensuring minimal downtime and efficient resolution of IT-related problems. The IT Support Assistants will support daily IT operations and assist in maintaining secure and reliable IT systems.

Key Responsibilities

1. User Support & Troubleshooting

Provide first-level technical support (onsite and remote).

Diagnose and resolve hardware, software, printer, and network issues.

Support users with Microsoft Windows, Office 365, etc. related issues

Assist users with password resets, email issues, and system access to the network.

2. Website Support

Assist the Communications team with:

• Website Security, Management & Software Updates
• Content Management
• Website Cleaning & Fixing Errors

3. Hardware & Equipment Management

Install, configure, and deploy desktops, laptops, printers and peripherals.

Perform routine maintenance and troubleshooting of computers and printers.

Assist with equipment inventory.

Support induction for new employees (accounts, email, devices).

4. Software & Security

Install and update approved software applications.

Apply patches and system updates as directed.

Support antivirus management and endpoint protection.

Ensure compliance with IT policies and data security procedures.

5. Documentation & Reporting

Maintain accurate documentation of issues and resolutions.

Develop user guides and basic IT training materials.

Report recurring issues and recommend improvements.

Essential requirements

BSc in computer science or equivalent education

Knowledge in networking, including VPN

Good working knowledge of Windows Server

SQL server skills

Basic understanding of programming

Knowledge of WordPress for managing the website

Working knowledge of cloud services

Knowledge of working with PDA’s and mobile (smart phones) phone technology

Desirable

Ability to work co-operatively in a team

Good and consistent documentation of activities and procedures

Ability to work with confidential information in a professional manner

Excellent written and spoken English

Willingness to acquire further computing skills

Knowledge of Linux/Ubuntu will be an added advantage

• Provide first-level technical support (onsite and remote).
• Diagnose and resolve hardware, software, printer, and network issues.
• Support users with Microsoft Windows, Office 365, etc. related issues
• Assist users with password resets, email issues, and system access to the network.
• Assist the Communications team with: Website Security, Management & Software Updates
• Content Management
• Website Cleaning & Fixing Errors
• Install, configure, and deploy desktops, laptops, printers and peripherals.
• Perform routine maintenance and troubleshooting of computers and printers.
• Assist with equipment inventory.
• Support induction for new employees (accounts, email, devices).
• Install and update approved software applications.
• Apply patches and system updates as directed.
• Support antivirus management and endpoint protection.
• Ensure compliance with IT policies and data security procedures.
• Maintain accurate documentation of issues and resolutions.
• Develop user guides and basic IT training materials.
• Report recurring issues and recommend improvements.

• Networking (including VPN)
• Windows Server
• SQL Server
• Programming (basic understanding)
• WordPress
• Cloud services
• PDA’s and mobile (smart phones) phone technology
• Linux/Ubuntu (added advantage)

• BSc in computer science or equivalent education