Company Description

Qrent is a leading rental supplier of certified refurbished IT equipment, providing high-quality tier-one branded devices for both short-term and long-term needs. The company offers a wide range of critical equipment, including laptops, desktops, monitors, printers, copiers, and projectors. Understanding the importance of technology to businesses, Qrent ensures the provision of reliable and well-maintained equipment tailored to client requirements. Based on its commitment to quality, Qrent supports businesses in meeting their technological needs efficiently and cost-effectively.

Role Description

This is a full-time, on-site role for an IT Technician Intern located in Lusaka. The IT Technician Intern will assist with troubleshooting technical issues, providing technical support, delivering training when necessary, and ensuring the proper maintenance of IT equipment. The intern will also support the customer service team by addressing client inquiries regarding technical concerns and ensuring timely resolutions.

Qualifications

Proficiency in Troubleshooting and the ability to diagnose and resolve technical issues effectively

Experience in Technical Support and foundational knowledge in Information Technology systems and hardware

Strong Customer Service skills to address client inquiries and provide satisfactory solutions

Ability to provide Training sessions and demonstrations to clients or team members

Good communication and problem-solving skills

Enthusiasm for learning and adapting to new technologies

A diploma or equivalent education in Information Technology or a related field is an advantage

Valid Manual drivers licence

• Troubleshooting technical issues
• Providing technical support
• Delivering training when necessary
• Ensuring the proper maintenance of IT equipment
• Addressing client inquiries regarding technical concerns
• Ensuring timely resolutions

• Troubleshooting
• Technical Support
• Customer Service
• Training delivery
• Communication
• Problem-solving
• Adaptability to new technologies

• Proficiency in Troubleshooting
• Experience in Technical Support
• Strong Customer Service skills
• Ability to provide Training sessions
• Good communication and problem-solving skills
• Enthusiasm for learning and adapting to new technologies
• A diploma or equivalent education in Information Technology or a related field is an advantage
• Valid Manual drivers licence