Vacancy title:
IT Technician

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Computer & IT]

Jobs at:
National Prosecution Authority

Deadline of this Job:
Monday, August 4 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Tuesday, July 29 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The IT Systems and Network Administrator is responsible for maintaining optimal performance and security of the Authority's IT infrastructure, ensuring reliable network operations, system integrity, and efficient data management. This role combines technical expertise with proactive problem-solving to support the organization's digital operations.

Key Responsibilities

1. Network Infrastructure Management

• Maintain and troubleshoot LAN/WAN infrastructure (switches, routers, firewalls)
• Monitor network performance using tools like PRTG, SolarWinds, or Wireshark
• Ensure 99.9% uptime for critical network services

2. Systems Administration

• Administer Windows Server (2012/2016/2019) and Linux systems
• Implement patch management for OS and software updates
• Manage Active Directory, DNS, DHCP, and Group Policies

3. Cybersecurity & Data Protection

• Deploy and update antivirus/anti-malware solutions
• Maintain firewall rules and intrusion detection systems
• Perform regular vulnerability assessments

4. Backup & Disaster Recovery

• Implement automated backup solutions for critical databases
• Test data recovery procedures quarterly
• Secure contractor registration and other sensitive data

5. User Support & Training

• Provide Level 2 technical support for hardware/software issues
• Conduct staff training sessions on new systems
• Assist with website maintenance (content updates, CMS management)

6. Reporting & Documentation

• Prepare weekly system status reports
• Maintain network topology diagrams
• Document IT procedures and configurations

Required Skills & Competencies

Technical Skills

✔ Network protocols: TCP/IP, VLANs, VPN, QoS
✔ Server administration: Windows Server, Linux (Ubuntu/CentOS)
✔ Security tools: Firewalls, SIEM, Endpoint Protection
✔ Backup solutions: Veeam, Acronis, or similar
✔ Web technologies: HTML, CMS (WordPress/Joomla)

Professional Attributes

✔ Strong problem-solving and analytical skills
✔ Excellent communication and presentation abilities
✔ Ability to work independently with minimal supervision
✔ High integrity and confidentiality

Qualifications & Experience

Mandatory Requirements

• Grade 12 Certificate
• Diploma in ICT/IMIS or equivalent (ZAQA-validated)
• 2+ years experience in:
  • Network administration
  • Windows/Linux server management
  • Helpdesk/user support

Preferred Qualifications

• Certification in CCNA, MCSA, or CompTIA Network+
• Experience with government ICT systems
• Knowledge of ZICTA regulations

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Application letters accompanied by certified copies of Academic and Professional Certificates, Curriculum Vitae, and the National Registration Card (NRC), all placed in ONE PDF FILE, should be addressed to the Acting Chief Administrator electronically ONLY to jobs@npa.gov.zm by close of business on 4^th August, 2025. The application should indicate which Position, Province and Duty Station being sought or applied for.

All Foreign qualifications should be interpreted/graded by Zambia Qualifications Authority.

NB:

• Indicate the position applied for in the subject line of the email, scan and send a handwritten application letter with all relevant documentation in One PDF File.
• Applications without a handwritten letter and position indicated shall not be considered.
• Please note that only short-listed candidates shall be contacted.

NPA is an Equal Opportunity Employer

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