Vacancy title:
IT Technician

[Type: FULL_TIME, Industry: Business Management and Administration, Category: Computer & IT]

Jobs at:
Tyre King

Deadline of this Job:
Saturday, October 11 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Thursday, September 25 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Purpose of the Job:
The IT Technician is responsible for installing, maintaining, and supporting the organization’s computer systems, networks, and related technologies. The role ensures smooth IT operations by providing technical support, troubleshooting issues, and implementing solutions that improve system reliability, efficiency, and security.

Key Responsibilities:

• Install, configure, and maintain hardware, software, and peripheral devices (computers, printers, scanners, etc.).
• Provide first-line technical support to staff, responding to inquiries via phone, email, or in person.
• Troubleshoot and resolve network, hardware, and software issues in a timely manner.
• Perform system upgrades and ensure all devices run with the latest patches and security updates.
• Monitor and maintain network infrastructure, including switches, routers, firewalls, and wireless systems.
• Assist in setting up user accounts, permissions, and passwords in line with IT policies.
• Ensure data security through regular backups, antivirus updates, and adherence to cybersecurity practices.
• Maintain IT asset records (hardware/software inventory, licensing compliance, warranties).
• Collaborate with vendors and service providers to resolve escalated issues.
• Support staff training on IT systems, applications, and security best practices.
• Document IT procedures, troubleshooting steps, and system configurations.

Qualifications & Experience:

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Technician or similar role with at least 1-3 years’ experience in IT Operations and Management
• Strong knowledge of computer systems, mobile devices, and operating systems (Windows, MacOS, Linux ,MS Exchange, MS Dynamics, Linux (Ubuntu or Centos), Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls).
• Experience in leading overall infrastructure for a complex organisation and network including branch setup, VLAN setup for regulatory requirements, managing data protection, etc.
• Professional certifications like CompTIA A+, Network+; Microsoft Certified Professional; Cisco CCNA etc. is added advantage
• Strong problem-solving, analytical, and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• A member of the Information & Communication Technology Association of Zambia (ICTAZ).
• Awareness of ZICTA rules on ICT and communications; understanding of acceptable use guidelines; knowledge of Electronic Communications and Transactions laws.

DESIRABLE QUALITIES:

• Strong ethical standards and a high level of integrity and accountability.
• Ability to work independently and under pressure.
• Detail-oriented with strong organizational skills.
• Good communication problem-solving and time management
• Good customer service attitude
• Strong interpersonal skills for building effective relationships across departments.
• Results-oriented mindset with a focus on continuous improvement.
• Good judgment and decision-making ability

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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