Background

Right to Care Zambia (RTCZ) has been at the forefront of public health innovation since our incorporation in 2016, providing high-impact direct service delivery and technical assistance in partnership with the Ministry of Health. Headquartered in Lusaka, we operate across the country bringing quality healthcare closer to communities.

Guided by our 2026-2030 strategic plan, we are committed to strengthening health systems and improving lives through comprehensive HIV/AIDS prevention, care, and treatment, maternal and child health, and rapid epidemic response. Our integrated approach also includes malaria and TB control, public health research, social behaviour change, laboratory services, pharmaceutical supply chain management, and addressing non-communicable diseases. As we continue to grow, we remain dedicated to excellence, collaboration, and sustainable impact in every community we serve.

Position Details

Position: Import & Logistics Officer

Location: Lusaka

No. of Vacancies: 01

Contract Type: Fixed Term

Reporting To: Senior Technical Specialist - Sustainability and Transition PSCSS

Date Advertised: 10 September 2026

Closing Date: 15 September 2026

Contact Email: Vacancy9@righttocare.org

Overall Responsibility

Importation Support

• Supporting ZAMRA permit processing to facilitate timely importation and regulatory compliance.
• Managing tax waiver documentation and ensuring completeness and timely submission of required documentation.
• Coordinating shipment clearance with relevant authorities, clearing agents, and logistics service providers.
• Conducting pre-arrival planning to ensure readiness for timely and efficient shipment clearance.
• Monitoring demurrage exposure and reporting potential or actual charges to support timely corrective action and cost control.

Regulatory Compliance

• Ensuring compliance with import regulations, customs requirements, and applicable regulatory standards.
• Supporting coordination with ZAMRA and other relevant regulatory authorities to facilitate timely approvals and clearances.
• Maintaining accurate and complete import documentation and records for tracking, reporting, and audit purposes.
• Tracking changes in import regulations and regulatory requirements and communicating relevant updates to stakeholders.

Capacity Building

• Mentoring supply chain staff to strengthen technical competencies and improve operational performance.
• Supporting competency development initiatives through coaching, on-the-job training, and knowledge sharing.
• Implementing the “I Do, We Do, You Do” approach to facilitate practical learning and effective skills transfer.
• Ensuring effective step-down of supply chain systems, processes, and competencies to GRZ structures.

Vendor & Reagent Coordination

• Supporting vendor-managed logistics systems to ensure effective coordination and availability of required commodities.
• Supporting reagent rental coordination to facilitate timely supply, equipment availability, and service delivery.
• Coordinating with suppliers and vendors to resolve logistics issues and ensure timely fulfilment of requirements.
• Tracking supplier and vendor performance and compliance against agreed contractual and service-level requirements.

Coordination

• Coordinating with ZAMRA, ZAMMSA, MOH, and other relevant stakeholders to facilitate efficient import and logistics processes.
• Participating in coordination meetings and technical discussions related to imports, shipments, and regulatory requirements.
• Supporting timely and effective communication among stakeholders to resolve import and clearance-related issues.
• Ensuring timely shipment clearance by coordinating documentation, approvals, customs processes, and follow-up activities.

Qualifications and Experience

Minimum Required Qualifications and Experience

• Degree in Logistics, Supply Chain Management, Customs Management, or related field.
• Minimum 5 years of experience in importation and customs clearance.
• Knowledge of Zambian import regulations and customs procedures.
• Experience with ZAMRA and ZAMMSA operations.

Desirable Qualifications and Experience

• Certification in customs clearance or import management.
• Diploma in related field with extensive experience.
• Experience with health commodity importation.
• Experience with tax waiver processing.
• Experience with vendor-managed delivery systems.

Technical and Behavioural Competencies

Technical Expertise

Documentation & Compliance

Coordination & Collaboration

Attention to Detail

Ethics and Integrity

Professionalism

• Supporting ZAMRA permit processing to facilitate timely importation and regulatory compliance.
• Managing tax waiver documentation and ensuring completeness and timely submission of required documentation.
• Coordinating shipment clearance with relevant authorities, clearing agents, and logistics service providers.
• Conducting pre-arrival planning to ensure readiness for timely and efficient shipment clearance.
• Monitoring demurrage exposure and reporting potential or actual charges to support timely corrective action and cost control.
• Ensuring compliance with import regulations, customs requirements, and applicable regulatory standards.
• Supporting coordination with ZAMRA and other relevant regulatory authorities to facilitate timely approvals and clearances.
• Maintaining accurate and complete import documentation and records for tracking, reporting, and audit purposes.
• Tracking changes in import regulations and regulatory requirements and communicating relevant updates to stakeholders.
• Mentoring supply chain staff to strengthen technical competencies and improve operational performance.
• Supporting competency development initiatives through coaching, on-the-job training, and knowledge sharing.
• Implementing the “I Do, We Do, You Do” approach to facilitate practical learning and effective skills transfer.
• Ensuring effective step-down of supply chain systems, processes, and competencies to GRZ structures.
• Supporting vendor-managed logistics systems to ensure effective coordination and availability of required commodities.
• Supporting reagent rental coordination to facilitate timely supply, equipment availability, and service delivery.
• Coordinating with suppliers and vendors to resolve logistics issues and ensure timely fulfilment of requirements.
• Tracking supplier and vendor performance and compliance against agreed contractual and service-level requirements.
• Coordinating with ZAMRA, ZAMMSA, MOH, and other relevant stakeholders to facilitate efficient import and logistics processes.
• Participating in coordination meetings and technical discussions related to imports, shipments, and regulatory requirements.
• Supporting timely and effective communication among stakeholders to resolve import and clearance-related issues.
• Ensuring timely shipment clearance by coordinating documentation, approvals, customs processes, and follow-up activities.

• Documentation & Compliance
• Coordination & Collaboration
• Attention to Detail
• Ethics and Integrity
• Professionalism

• Degree in Logistics, Supply Chain Management, Customs Management, or related field.
• Minimum 5 years of experience in importation and customs clearance.
• Knowledge of Zambian import regulations and customs procedures.
• Experience with ZAMRA and ZAMMSA operations.
• Certification in customs clearance or import management (Desirable).
• Diploma in related field with extensive experience (Desirable).
• Experience with health commodity importation (Desirable).
• Experience with tax waiver processing (Desirable).
• Experience with vendor-managed delivery systems (Desirable).