Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Information Technology Division under the IT Services at Head Office – Support Functions:

Role Description

A rotational, entry-level position within the bank’s Information Technology department. The trainee provides hands-on operational support and technical assistance across various IT departments (e.g Innovation, operations, security). Key activities include system monitoring, basic troubleshooting, assisting with software testing, project support and documentation, and enforcing IT policies

Requirements

The Graduate Trainee will rotate through different teams within the IT department and will be tasked with supporting their functions. Specific responsibilities will include, but are not limited to:

System Support & Operations:

• Assisting in the monitoring and maintenance of the bank’s IT systems, applications, and networks.
• Providing first-level technical support to internal users and escalating issues as necessary.
• Participating in routine operational tasks such as system backups and health checks.

Software Development & Analysis:

• Supporting the design, coding, and testing of new software features or internal tools.
• Assisting business analysts in gathering and documenting user requirements for IT projects.
• Learning and applying standard software development lifecycle (SDLC) practices.

Cybersecurity & Risk:

• Aiding the security team in monitoring for security breaches and analyzing security logs.
• Participating in security awareness initiatives and the enforcement of IT policies.
• Assisting with vulnerability assessments and risk management documentation.

Project Participation:

• Contributing to various IT projects, assisting with documentation, coordination, and tracking of project milestones.
• Conducting research on new technologies and industry best practices.

Learning & Development:

• Actively participating in all scheduled training sessions, workshops, and mentorship programs.

• Assisting in the monitoring and maintenance of the bank’s IT systems, applications, and networks.
• Providing first-level technical support to internal users and escalating issues as necessary.
• Participating in routine operational tasks such as system backups and health checks.
• Supporting the design, coding, and testing of new software features or internal tools.
• Assisting business analysts in gathering and documenting user requirements for IT projects.
• Learning and applying standard software development lifecycle (SDLC) practices.
• Aiding the security team in monitoring for security breaches and analyzing security logs.
• Participating in security awareness initiatives and the enforcement of IT policies.
• Assisting with vulnerability assessments and risk management documentation.
• Contributing to various IT projects, assisting with documentation, coordination, and tracking of project milestones.
• Conducting research on new technologies and industry best practices.
• Actively participating in all scheduled training sessions, workshops, and mentorship programs.

• Excellent & Effective Communication, Research, Presentation and Reporting skills.
• Self-starter and self-motivated
• Ability to prioritize and multi-task
• Tech Savvy
• Strong troubleshooting and communication skills
• Attentive to detail
• Must aspire to a culture of Service Excellence
• Research/ Information gathering skills
• Drive for results
• Ability to learn quickly
• Teamworking and interpersonal skills

• Minimum 5 credits and above at Grade 12 including Mathematics and English
• Degree in a relevant IT related field
• Graduated with a Credit or better
• Graduated within the last two (2) years from a reputable local University