Background information about the job or company (e.g., role context, company overview)

Zambia Open Community Schools (ZOCS) is a registered Non-Governmental Organization under the Societies Act Section 7 (1) under the Laws of Zambia. ZOCS is a vibrant and flagship organization of Community Schools since 1992 in Zambia that empowers communities to provide quality basic education to 259,691 learners (132,459 Boys and 127,232 Girls) in 1,385 demonstration open community schools across 97 selected districts in all the 10 provinces of Zambia.

The pillars on which ZOCS builds its approach are those of enhanced educational opportunities for children through education policy engagement, increased community capacity to provide such opportunities and ensuring more and better education for more children in communities.

ZOCS is about open, accessible schools for disadvantaged children and communities, and these take priority over everything else.

Main Purpose for the Position

The overall aim of the position is maintaining ZOCS information and technology network infrastructure and security, planning and managing infrastructure, database management, software and hardware support for ZOCS staff and stakeholders.

Responsibilities or duties

• Provide ITC support to all departments at ZOCS’ main and Field Offices
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc).
• Lead the development and improvement of the effectiveness of the database tools and services.
• Ensure that all essential information of the organisation is protected and backed-up.
• Develop and maintain local networks in ways that optimise performance and ensure security and privacy of networks and computer systems.
• Provide computer equipment schedule upgrades and maintenance without deterring others from completing their work.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Maintain record of changes made to systems.
• Identify computer or network equipment shortages and place orders.
• Maintain and update the inventory for information and technology equipment.
• Maintain and update ZOCS official Website, Social Media pages.
• Any other duties related to the position that may be assigned by the supervisor.

Qualifications or requirements (e.g., education, skills)

• Grade 12 Certificate or equivalent (ZAQA certified)
• Degree in Information Technology or any other related field from a recognised higher learning institution (ZAQA certified).
• Computer Literate
• Good Communication
• Working with People
• Drive for Results
• Team Planning and Coordination
• Ability to work independently
• Attention to detail

Experience needed

• Minimum 1 year of experience providing generalist IT administrative expertise.
• Extensive administrative experience in Microsoft Operating Systems (Server 2012, 2016 or 2019 and Windows OS or latest versions), Network and Domain Management, Virtualisation technologies, Linux and Web technologies.
• Excellent interpersonal skills including ability to explain complex technologies with clarity and patience.
• Real understanding of and aim to meet customer needs and service provision.
• Ability to prioritise workload effectively, while under pressure to provide flexibility and support within team.
• High personal standards of performance and desire to develop skills and knowledge.
• Ability to work independently with minimal supervision
• Flexibility
• Willingness to work in a team
• Ability to meet tight deadlines
• Donor compliance experience essential.
• Prior experience of working with community schools / communities desirable.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Zambia Open Community Schools is an equal opportunity employer and women are encouraged to apply

• Provide ITC support to all departments at ZOCS’ main and Field Offices
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc).
• Lead the development and improvement of the effectiveness of the database tools and services.
• Ensure that all essential information of the organisation is protected and backed-up.
• Develop and maintain local networks in ways that optimise performance and ensure security and privacy of networks and computer systems.
• Provide computer equipment schedule upgrades and maintenance without deterring others from completing their work.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Maintain record of changes made to systems.
• Identify computer or network equipment shortages and place orders.
• Maintain and update the inventory for information and technology equipment.
• Maintain and update ZOCS official Website, Social Media pages.
• Any other duties related to the position that may be assigned by the supervisor.

• Computer Literate
• Good Communication
• Working with People
• Drive for Results
• Team Planning and Coordination
• Ability to work independently
• Attention to detail

• Grade 12 Certificate or equivalent (ZAQA certified)
• Degree in Information Technology or any other related field from a recognised higher learning institution (ZAQA certified).