Background

Infrastructure & Channels Officer is responsible for ensuring that all technical systems and service channels are stable, secure, efficient and capable of delivering a smooth customer experience to FINCA customers.

Core Responsibilities

Infrastructure Management

• Maintain IT systems, networks, servers and hardware
• Ensure system uptime, reliability, and performance.
• Monitor infrastructure capacity and plan upgrades
• Implement cybersecurity controls and data protection measures.
• Coordinate with vendors and service providers.

Channels Management

• Ensure availability and smooth functioning of all channels.
• Monitor usage, performance and customer experience.
• Support rollout of new digital services.
• Troubleshoot channels – related issues
• Optimize integration between systems and channels.

System Integration

• Ensure backend systems connect seamlessly to customer-facing channels.
• Work with developers and engineers on APIs and system interfaces.
• Support digital transformation initiatives.

Operations & Support

• Provide technical support for outages or incidents.
• Manage service level agreements (SLAs)
• Maintain documentation and operational procedures

Security & Compliance

• Enforce IT policies and security standards
• Support audits and regulatory requirements
• Monitor risks across digital channels and infrastructure.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Electronics or related field.
• 3–5 years’ experience in IT Infrastructure, Systems Administration, Network Administration or Digital Banking Support.
• Experience in Banking or Financial Services will be an added advantage.
• CCNA, Microsoft, Linux, ITIL or equivalent certifications will be an added advantage

• Maintain IT systems, networks, servers and hardware
• Ensure system uptime, reliability, and performance.
• Monitor infrastructure capacity and plan upgrades
• Implement cybersecurity controls and data protection measures.
• Coordinate with vendors and service providers.
• Ensure availability and smooth functioning of all channels.
• Monitor usage, performance and customer experience.
• Support rollout of new digital services.
• Troubleshoot channels – related issues
• Optimize integration between systems and channels.
• Ensure backend systems connect seamlessly to customer-facing channels.
• Work with developers and engineers on APIs and system interfaces.
• Support digital transformation initiatives.
• Provide technical support for outages or incidents.
• Manage service level agreements (SLAs)
• Maintain documentation and operational procedures
• Enforce IT policies and security standards
• Support audits and regulatory requirements
• Monitor risks across digital channels and infrastructure.

• Networking (LAN/WAN, cloud, firewalls)
• Systems administration (Windows/Linux servers)
• Digital banking or telecom platforms knowledge
• Troubleshooting and incident management
• Cybersecurity basics
• Project Management

• Bachelor’s degree in computer science, Information Systems, Electronics or related field.
• 3–5 years’ experience in IT Infrastructure, Systems Administration, Network Administration or Digital Banking Support.
• Experience in Banking or Financial Services will be an added advantage.
• CCNA, Microsoft, Linux, ITIL or equivalent certifications will be an added advantage