Background

Bayport Financial Services Zambia is hiring an Intern for the Credit & Quality Assurance Department in Lusaka. This internship provides an opportunity to gain experience in quality control within the financial services sector.

Responsibilities

The Quality Controller under the Credit and Quality Assurance department will be responsible for Quality Control 1 (QC1) – Validation checks of loan application documentation received from the Front Office stage. Key outputs include:

• Validation and Authentication of customer’s loan application documentation provided by Front Office staff.
• Checks for completeness and correctness of submitted loan application documentation.
• Timely (and Quality Assured) submission of validated loan application documentation to next loan application process Stage.
• Timely communication of relevant corrective action recommendations related to invalidated loan application documentation.
• Ensuring all relevant departmental/ operational reports are consolidated and circulated on a timely basis.
• Performance of sensitivity analysis, when required to give input from a Credit standpoint.
• Escalation of suspicious or fraudulent activity /actual frauds, in accordance with the Company’s Fraud Prevention Procedures.

Qualifications and Requirements

Education:

• Grade 12 with five (5) O Levels including Mathematics and English.
• Must be a Degree Holder (Preferably in Business Administration, Banking, any business-related field, or Social Sciences) as required for entry level position.

Knowledge, Skills and Competencies:

• Excellent communication skills.
• Good numerical, analytical, and accounting skills.
• Excellent interpersonal skills.
• Problem solving skills.
• Ability to work well under minimum supervision.
• Proactive and self-motivated.
• Attention to detail.
• Maintain the highest level of confidentiality and integrity.

• Validation and Authentication of customer’s loan application documentation provided by Front Office staff.
• Checks for completeness and correctness of submitted loan application documentation.
• Timely (and Quality Assured) submission of validated loan application documentation to next loan application process Stage.
• Timely communication of relevant corrective action recommendations related to invalidated loan application documentation.
• Ensuring all relevant departmental/ operational reports are consolidated and circulated on a timely basis.
• Performance of sensitivity analysis, when required to give input from a Credit standpoint.
• Escalation of suspicious or fraudulent activity /actual frauds, in accordance with the Company’s Fraud Prevention Procedures.

• Excellent communication skills.
• Good numerical, analytical, and accounting skills.
• Excellent interpersonal skills.
• Problem solving skills.
• Ability to work well under minimum supervision.
• Proactive and self-motivated.
• Attention to detail.
• Maintain the highest level of confidentiality and integrity.

• Grade 12 with five (5) O Levels including Mathematics and English.
• Must be a Degree Holder (Preferably in Business Administration, Banking, any business-related field, or Social Sciences) as required for entry level position.