Summary
Date Posted: Wednesday, February 12 2025, Base Salary: Not Disclosed

JOB DETAILS:
Are you passionate about technology and eager to gain hands-on experience in IT support? Join our team as an IT Support Intern and develop your skills while assisting with various tech-related tasks!
Provide Tier 1 full-stack support to users.
Assist with setting up and configuring computer systems and software.
Escalate more complex tickets to Tier 2 support and learn from them.
Help maintain and update IT equipment inventory.
Effectively manage all tickets assigned within stated SLAs.
Coordinate assignment of queries from the helpdesk when manning the helpdesk

Must be a Zambian national & resident.
Degree in IT, Computer Science or related field.
Basic knowledge of IT systems, hardware, and software.
1 year experience in an IT support role or similar role using a ticketing system.

Please attach an audio of the below script as part of your application:
Hi, my name is . I am excited to work for an elite insourcing company that provides qualified team members across a wide variety of industry sectors in the USA and other select countries. Through our state of the art, high rise business center in Lusaka, Zambia, we offer quality, highly educated, dedicated employment opportunities. We provide virtual team support across a wide range of industries and companies. We also employ an amazing in-house pastoral team who provide Christian nurturing and care for all of our team members on a daily basis. We work directly for you and our hours are adjusted to match your working hours or the hours you find most beneficial.
I sincerely appreciate the opportunity to interview with you in the very near future.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor's degree

Job application procedure
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