Key Account Manager
2025-07-15T16:50:13+00:00
Airtel Zambia
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https://www.airtel.co.zm/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Telecommunications
Accounting & Finance
2025-07-21T17:00:00+00:00
Zambia
8
DEPARTMENT : Airtel Business
VACANCY : Key Account Manager
LEVEL : Assistant Manager
LOCATION : Lusaka, HQ
JOB PURPOSE
To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation. Maximize direct and indirect revenue through the supervision of Sales Representatives.
CORE RESPONSIBILITIES ARE:
- • Ensure Growth of portfolio through building client relationships and service coverage
- • Build through available applications customer databases with critical information
- • Ensure portfolio productivity
- • Work in close collaboration with key stakeholders across functions to deliver value to clients
- • Build full understanding of portfolio wallet share, market share, product penetration and revenue market share
- • Keep relevant stakeholders informed of sales problems and production status.
- • Relationship management and retention by contacting and visiting old and prospective customers to determine needs.
- • Maintaining sales records and preparing sales reports as required
- • Ensuring a minimum of 80% product penetration with clients through visits that will alert them to new or improved products/services.
- • Management of subs market share within these corporates through corporate mining
- • Churn Management
- • Increase revenue through various strategies such as managing usage and retention activities with the large Corporates/organizations
- • Effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
- • Degree in Business Administration, Engineering, ICT
- • Strength in Finance for non Finance Managers and / or basic accounting knowledge
Relevant Experience:
- • 5 years experience in Account Management practice or B2B sales environment
- • 6 – 8 years experience in a customer facing role
- • Excellent knowledge of ISP products within a product family policies and practices
- • High personal standards and goal oriented
- • Excellent presentation skills
- • Strong Self-Starter and motivated
- • Strong analytical skills and problem solving skills
COMPETENCIES REQUIRED FOR THE POST
- • Ability to work and deliver under pressure and squeezed timelines.
- • Good interpersonal skills
- • Demonstrated ability to work in an ambiguous and fast paced environment
- • Ability to work effectively in a team environment as well as individually
- • Ability to build strong relationships in a matrix environment
• Support the Airtel Money Managing Director in the implementation of Airtel Money Africa strategy and participate in projects and initiatives as and when required. • Support the procurement team with the Contract Management System of the Company. • Support the Commercial and Product team with contract negotiation towards minimizing liabilities and adverse exposure for the Company. • Accountable for sound management of disputes, including requests from Law Enforcement Agencies, pre-litigation and litigation management. • Preparation of Notices of General Meetings, Board of Directors meetings and Board Committee meetings. • Collation and preparation of Board papers from various internal teams (Board Pack). • Attending, advising and preparation of the Minutes of the Meetings of the Board of Directors, Committees of the Board. • Drafting of all Board Resolutions including written resolutions. • Preparation of and responding to correspondence to the Company from various sources. • Receiving and recording all litigation filed by or against the Company and ensuring that the matters are assigned to Solicitors. • Ensuring smooth relations and interface with other Divisions within the Company-on-Company Secretarial matters and corporate documents and records. • Ensuring that the Company meets all Governance requirements stipulated in the Companies and Allied Matters Act and other relevant legislation. • Preparation, collation and filing of Quarterly Compliance Certificate returns to Head Office and Regulators as at when due.
• A demonstrated ability to multi-task and meet concurrent deadlines in a dynamic environment. • Ability to work with minimal supervision and take initiative. • Excellent communication skills with the ability to drive change. • Strong work ethics with a positive “get it done “attitude’. • Sound Computer skills (including word processing, use of databases and search tools) • Verbal and Written Communication skills • Organizational skill and attention to detail, • Ability to take difficult and unpopular decisions at short notice and communicate such. • Ability to maintain confidentiality. • Team focused attitude. • Honesty, integrity and commitment to the common goals and values of the organization. • Confident, team worker, voracious reader with an analytical mind, a desire to excel and a passion for legal work and fintech.
• Bachelor of Laws (LLB) Degree • Master of Laws (LLM) degree will be an added advantage. • A qualified Legal Practitioner with a Valid Practicing Certificate from the Zambia Institute Advanced Legal Education (ZIALE). Relevant Experience: • At least 7 years’ practice and experience of law in a commercial setting or law firm with corporate practice. • Up-to-date knowledge of Company Law, Commercial litigation; in-depth knowledge of company secretarial matters and contract/commercial drafting.
JOB-687686c56d22e
Vacancy title:
Key Account Manager
[Type: FULL_TIME, Industry: Telecommunications, Category: Accounting & Finance]
Jobs at:
Airtel Zambia
Deadline of this Job:
Monday, July 21 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, July 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
DEPARTMENT : Airtel Business
VACANCY : Key Account Manager
LEVEL : Assistant Manager
LOCATION : Lusaka, HQ
JOB PURPOSE
To effectively manage key business accounts, through selling, nurturing and growing the said accounts as per area of segmentation. Maximize direct and indirect revenue through the supervision of Sales Representatives.
CORE RESPONSIBILITIES ARE:
- • Ensure Growth of portfolio through building client relationships and service coverage
- • Build through available applications customer databases with critical information
- • Ensure portfolio productivity
- • Work in close collaboration with key stakeholders across functions to deliver value to clients
- • Build full understanding of portfolio wallet share, market share, product penetration and revenue market share
- • Keep relevant stakeholders informed of sales problems and production status.
- • Relationship management and retention by contacting and visiting old and prospective customers to determine needs.
- • Maintaining sales records and preparing sales reports as required
- • Ensuring a minimum of 80% product penetration with clients through visits that will alert them to new or improved products/services.
- • Management of subs market share within these corporates through corporate mining
- • Churn Management
- • Increase revenue through various strategies such as managing usage and retention activities with the large Corporates/organizations
- • Effectively manage very large business accounts with full accountability for product cross-sell, collections, and account management
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
- • Degree in Business Administration, Engineering, ICT
- • Strength in Finance for non Finance Managers and / or basic accounting knowledge
Relevant Experience:
- • 5 years experience in Account Management practice or B2B sales environment
- • 6 – 8 years experience in a customer facing role
- • Excellent knowledge of ISP products within a product family policies and practices
- • High personal standards and goal oriented
- • Excellent presentation skills
- • Strong Self-Starter and motivated
- • Strong analytical skills and problem solving skills
COMPETENCIES REQUIRED FOR THE POST
- • Ability to work and deliver under pressure and squeezed timelines.
- • Good interpersonal skills
- • Demonstrated ability to work in an ambiguous and fast paced environment
- • Ability to work effectively in a team environment as well as individually
- • Ability to build strong relationships in a matrix environment
Work Hours: 8
Experience in Months: 84
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- Suitable candidates requested to apply by sending through their CV’s. The closing date for receiving applications is Friday, 18th July, 2025
- Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, and ethnic grouping.
- Kindly note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.
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