About the Organisation

Fair Choice Finance Limited is a wholly owned Zambian Microfinance Institution licensed and regulated by the Bank of Zambia. Since its establishment in 2019, the Company has remained committed to providing innovative and accessible financial solutions that empower individuals, entrepreneurs, and businesses across Zambia.

As part of our continued growth and expansion, we are seeking to recruit four (4) highly motivated, detail-oriented, and customer-focused Loan Officer to join our team. The successful candidates will be based at our Lusaka Head Office, Lusaka Branch, Mazabuka Branch, and Ndola Branch, where they will play a key role in supporting efficient loan processing and delivering exceptional customer service.

Reporting Relationship

The Loan Officer shall report directly to the Operations Manager.

JOB PURPOSE

The Loan Officer is responsible for verifying loan applications, maintaining accurate loan records, collecting and validating customer information, and providing administrative support to facilitate efficient loan processing while ensuring excellent customer service and compliance with Company policies and procedures.

KEY RESPONSIBILITIES

The successful candidate will be responsible for:

• Verifying loan application documentation to ensure completeness, accuracy, and compliance with lending requirements.
• Maintaining accurate records of loan applications, repayments, loan closures, and related customer documentation.
• Collecting and validating customer financial information to support credit assessments.
• Assisting in the efficient processing and tracking of loan applications.
• Responding promptly and professionally to customer enquiries and resolving customer issues.
• Ensuring proper filing and secure custody of loan documentation.
• Maintaining confidentiality of customer information and Company records.
• Supporting the Loan Operations Department in achieving operational excellence.
• Performing any other duties as may be assigned from time to time.

QUALIFICATIONS AND EXPERIENCE

Applicants should possess:

• Full Grade Twelve (12) School Certificate.
• Diploma in Business Administration, Banking, Finance, Accounting, Economics, or a related field.
• A Bachelor’s Degree in Business Administration, Banking, Finance, Accounting, Economics, or a related field will be an added advantage.
• Minimum of two (2) years’ relevant work experience in banking, microfinance, financial services, or a similar environment.
• Proficiency in Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• High levels of integrity, professionalism, confidentiality, and attention to detail.

KEY COMPETENCIES

The ideal candidate should demonstrate:

• Strong customer service orientation.
• Excellent organizational and record management skills.
• High attention to detail and accuracy.
• Good analytical and numerical skills.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Sound judgment and ethical conduct.

Fair Choice Finance Limited is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees.

• Verifying loan application documentation to ensure completeness, accuracy, and compliance with lending requirements.
• Maintaining accurate records of loan applications, repayments, loan closures, and related customer documentation.
• Collecting and validating customer financial information to support credit assessments.
• Assisting in the efficient processing and tracking of loan applications.
• Responding promptly and professionally to customer enquiries and resolving customer issues.
• Ensuring proper filing and secure custody of loan documentation.
• Maintaining confidentiality of customer information and Company records.
• Supporting the Loan Operations Department in achieving operational excellence.
• Performing any other duties as may be assigned from time to time.

• Strong customer service orientation.
• Excellent organizational and record management skills.
• High attention to detail and accuracy.
• Good analytical and numerical skills.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Sound judgment and ethical conduct.
• Proficiency in Microsoft Office applications.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• High levels of integrity, professionalism, confidentiality, and attention to detail.

• Full Grade Twelve (12) School Certificate.
• Diploma in Business Administration, Banking, Finance, Accounting, Economics, or a related field.
• A Bachelor’s Degree in Business Administration, Banking, Finance, Accounting, Economics, or a related field will be an added advantage.