JOB PURPOSE

To facilitate, schedule and coordinate various Airtel Money products and market research activities & analysis to gain key insights about our customers, impact of marketing campaigns and general industry trends.

CORE RESPONSIBILITIES ARE:

• Gather transactional, product, marketing, agent/merchant and customer data from multiple systems into a usable format.
• Work with the IT, Operations or Business Intelligence teams to ensure data pipelines are valid, timely and complete.
• Maintain data integrity, ensuring appropriate data cleaning, transformation and reconciliation.
• Produce regular MI reports (daily, weekly, monthly) covering KPIs for Airtel Money products/services: e.g., active customers, transaction volumes/values, agent activity, churn, acquisition.
• Develop dashboards / visualisations for business stakeholders (commercial, product, operations).
• Ensure reports are accurate, delivered on time, and include narrative commentary
• Develop short-term and long-term forecasting models for metrics like customer growth, transaction value volume, revenue.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• Relevant University degree preferably from a business or IT discipline.
• Strong analytical, problem-solving skills; high attention to detail.
• Advanced Excel, ability to work with large data sets (and preferably experience with BI tools and SQL).
• Business acumen: ability to translate numbers into business implications.
• Good communication skills (verbal & written), stakeholder management.
• Understanding of telecom / mobile money / financial services business environment is a plus.

Relevant Experience:

• Minimum 2 years MI Reporting experience
• Market Research tools/Methodologies
• Statistical knowledge and understanding
• Excellent and effective communications skills, both orally and in writing
• Excellent presentation skills
• Good knowledge of all products within a product family
• Good level of knowledge of market trends.
• Basic knowledge and use of technical principles, theories and concepts.

Competencies Required for the Post

• Strong stakeholder engagement.
• Innovation.
• Ability to network and collaborate with others.
• Strong interpersonal skills.
• Strong analytical skills.
• Ability to work under pressure.
• Customer focused.
• Empowering full work responsibility to achieve business target.

• Gather transactional, product, marketing, agent/merchant and customer data from multiple systems into a usable format.
• Work with the IT, Operations or Business Intelligence teams to ensure data pipelines are valid, timely and complete.
• Maintain data integrity, ensuring appropriate data cleaning, transformation and reconciliation.
• Produce regular MI reports (daily, weekly, monthly) covering KPIs for Airtel Money products/services: e.g., active customers, transaction volumes/values, agent activity, churn, acquisition.
• Develop dashboards / visualisations for business stakeholders (commercial, product, operations).
• Ensure reports are accurate, delivered on time, and include narrative commentary
• Develop short-term and long-term forecasting models for metrics like customer growth, transaction value volume, revenue.

• Strong analytical, problem-solving skills; high attention to detail.
• Advanced Excel, ability to work with large data sets (and preferably experience with BI tools and SQL).
• Business acumen: ability to translate numbers into business implications.
• Good communication skills (verbal & written), stakeholder management.
• Understanding of telecom / mobile money / financial services business environment is a plus.

• Relevant University degree preferably from a business or IT discipline.