Background information about the job or company (e.g., role context, company overview)

ZSIC General Insurance Limited is a leading provider of customer-centric general insurance solutions, committed to excellence, integrity, and strong corporate governance. As an equal opportunity employer and a proud member of the IDC Group of Companies, we continue to build a high-performance culture driven by professionalism, innovation, and excellent service.

We are therefore inviting applications from suitably qualified, experienced, and results-driven professionals to fill the following position:

MANAGER – GRZ & PUBLIC SECTOR – COMMERCIAL DEPARTMENT

Reporting to: Chief Commercial Officer

JOB PURPOSE

To support GRZ and Public Sector underwriting by evaluating and managing insurance risks, ensuring profitability, compliance, and effective risk mitigation for ZSIC-GI’s clients.

Responsibilities or duties

• Risk Assessment and Underwriting
  • Evaluate and underwrite insurance proposals for GRZ and public sector clients, ensuring adherence to ZSIC-GI’s underwriting guidelines.
  • Assess client risk exposures and determine appropriate coverage, limits, and premium rates.
  • Recommend modifications or exclusions to mitigate potential underwriting risks.
• Portfolio Management
  • Monitor the performance of the GRZ and public sector portfolio to ensure profitability and low claim ratios.
  • Identify emerging risks and provide strategies to optimize risk-adjusted returns.
  • Prepare regular reports on portfolio performance for management review.
• Compliance and Regulatory Adherence
  • Ensure all underwriting activities comply with relevant insurance regulations, ZSIC policies, and corporate governance requirements.
  • Maintain accurate records of underwriting decisions, client documentation, and policy endorsements.
• Policy and Portfolio Management
  • Prepare, review, and issue corporate insurance policies and endorsements.
  • Monitor and manage the corporate portfolio to ensure profitability and sustainability.
  • Identify and mitigate potential risks that could impact claims experience or company exposure.
• Client Relationship Management
  • Maintain strong working relationships with GRZ ministries, departments, and other public sector entities.
  • Provide advisory support on risk management and insurance solutions tailored to public sector requirements.
  • Respond promptly to client queries and facilitate claims handling in collaboration with claims and account management teams.
• Team Support and Leadership
  • Mentor and provide guidance to junior underwriters and support staff.
  • Contribute to training programmes and capacity-building initiatives within the underwriting department.
  • Support the Manager – Underwriting in strategic planning and departmental projects.

Qualifications or requirements (e.g., education, skills)

• Grade 12 Certificate.
• Bachelor’s Degree in Business, Commerce, Insurance, Finance, or a related discipline.
• Professional qualification such as ACI, CII.
• Strong knowledge of corporate insurance products, underwriting principles, and risk assessment techniques.
• Proficiency in underwriting software, Microsoft Office Suite, and analytical tools.
• Excellent numerical, analytical, and decision-making skills.
• Strong negotiation and communication skills for dealing with clients and brokers.
• Ability to interpret complex financial and operational information to assess risk.

Experience needed

• Minimum of 3 years’ experience.
• Experience in insurance, financial services, or corporate law will be an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Risk Assessment and Underwriting
  • Evaluate and underwrite insurance proposals for GRZ and public sector clients, ensuring adherence to ZSIC-GI’s underwriting guidelines.
  • Assess client risk exposures and determine appropriate coverage, limits, and premium rates.
  • Recommend modifications or exclusions to mitigate potential underwriting risks.
• Portfolio Management
  • Monitor the performance of the GRZ and public sector portfolio to ensure profitability and low claim ratios.
  • Identify emerging risks and provide strategies to optimize risk-adjusted returns.
  • Prepare regular reports on portfolio performance for management review.
• Compliance and Regulatory Adherence
  • Ensure all underwriting activities comply with relevant insurance regulations, ZSIC policies, and corporate governance requirements.
  • Maintain accurate records of underwriting decisions, client documentation, and policy endorsements.
• Policy and Portfolio Management
  • Prepare, review, and issue corporate insurance policies and endorsements.
  • Monitor and manage the corporate portfolio to ensure profitability and sustainability.
  • Identify and mitigate potential risks that could impact claims experience or company exposure.
• Client Relationship Management
  • Maintain strong working relationships with GRZ ministries, departments, and other public sector entities.
  • Provide advisory support on risk management and insurance solutions tailored to public sector requirements.
  • Respond promptly to client queries and facilitate claims handling in collaboration with claims and account management teams.
• Team Support and Leadership
  • Mentor and provide guidance to junior underwriters and support staff.
  • Contribute to training programmes and capacity-building initiatives within the underwriting department.
  • Support the Manager – Underwriting in strategic planning and departmental projects.

• Strong knowledge of corporate insurance products, underwriting principles, and risk assessment techniques.
• Proficiency in underwriting software, Microsoft Office Suite, and analytical tools.
• Excellent numerical, analytical, and decision-making skills.
• Strong negotiation and communication skills for dealing with clients and brokers.
• Ability to interpret complex financial and operational information to assess risk.

• Grade 12 Certificate.
• Bachelor’s Degree in Business, Commerce, Insurance, Finance, or a related discipline.
• Professional qualification such as ACI, CII.