JOB OPPORTUNITIES

Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.

Applications are now invited from suitably qualified candidates to join the team in the positions below:

METER READERS

Purpose of the Job

To carry out customer services functions in the assigned area of operation involving taking meter readings accurately in readiness for correct billing to facilitate generation of correct bills for distribution to metered customers for payment for services rendered

Main accountabilities

• Lifts, loads, unloads tools and equipment as directed
• Reads and records water meter readings on the Meter Reading App or Meter Reading Sheet as provided, takes clear pictures of the water meters and comments on the status of each account.
• Verifies readings in instances where consumption appears abnormal and provides reasons for the fluctuations.
• Distributes disconnection notices to customers whose bills are overdue.
• Responds to simple customer queries in the field and records queries that are more complex for submission to the supervisor for action and ensures that feedback is timely communicated to the customer.
• Records unmetered properties in designated area.
• Carries out water disconnections on owing customers
• Carries out water reconnections
• Undertakes random checks on disconnected properties to check on illegal reconnections
• Sensitizes customers on digital payment methods.
• Inspects meters for unauthorized connections, defects and damages
• Update clients’ address, contact numbers and meter location coordinates.

Knowledge and Skill Requirements:

• 5 O-Level School Certificate
• At least 1 year experience in meter reading, field operations, customer service, data collection or a similar role is an added advantage
• Good verbal and written communication skills
• Ability to handle customer queries and explain meter readings or consumption issues
• Basic computer and mobile-device literacy

Please note that only short-listed candidates will be communicated to. Female candidates are especially encouraged to apply.

• Lifts, loads, unloads tools and equipment as directed
• Reads and records water meter readings on the Meter Reading App or Meter Reading Sheet as provided, takes clear pictures of the water meters and comments on the status of each account.
• Verifies readings in instances where consumption appears abnormal and provides reasons for the fluctuations.
• Distributes disconnection notices to customers whose bills are overdue.
• Responds to simple customer queries in the field and records queries that are more complex for submission to the supervisor for action and ensures that feedback is timely communicated to the customer.
• Records unmetered properties in designated area.
• Carries out water disconnections on owing customers
• Carries out water reconnections
• Undertakes random checks on disconnected properties to check on illegal reconnections
• Sensitizes customers on digital payment methods.
• Inspects meters for unauthorized connections, defects and damages
• Update clients’ address, contact numbers and meter location coordinates.

• Good verbal and written communication skills
• Ability to handle customer queries and explain meter readings or consumption issues
• Basic computer and mobile-device literacy

• 5 O-Level School Certificate