Summary
Date Posted: Wednesday, March 05 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job description:
Responsibilities :
• A good portion of the role will be spent working on projects and improvements to improve user and business experiences may require gathering, scoping, designing, documenting solving and mapping solutions as needed
• Collaborate with implementations and project execution and ensuring best practices and standardisations are achieved
• A first point of contact on Support functions with a centralized helpdesk to cover a global time zone
• Using their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolio
• Provide expert level of Sound business and technical support internally and externally, which may require troubleshooting, reproducing resolving report authoring or optimizing or process review and improvement utilizing your financial strengths to assist the business departments
• To administer user access controls and access and access reviews
• Vendor and management of issues that are escalated to vendors
• Adhoc work on other Group Projects as needed
• Perform other duties as required
• Follow internal and best practice controls to uphold Audit practices
• Travel as required
• Prioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines and ensure end user efficiency

Qualifications :
• Tertiary Qualifications, Financial and Supply Chain Qualifications preferred
• 2-3 years Pronto preferred experience in Supporting Business Roles, would be advantageous
• Proven Business Acumen knowledge, training and Service Helpdesk experience
• MS office Suite, Helpdesk utilities, Reporting tools

Experience :
• Experience with ERP Systems, Pronto preferred or other ERP applications
• Well developed skills in:
Business systems and business knowledge Problem solving and analytical skills Communication, negotiating and interpersonal skills

• Ability to prioritize and control workload arising from a broad user base.
• Ability to work constructively in a team environment.
• Strong customer focus and commitment to the provision of quality services.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 24

Level of Education:

Job application procedure
• To apply for this job please visit firstquantum.wd3.myworkdayjobs.com.

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