Background information about the job or company (e.g., role context, company overview)

At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

Responsibilities or duties

The key responsibilities for this role include but not limited to the following:

• Maintain all MTN Zambia buildings, grounds, and service centres in excellent condition, ensuring cleanliness, safety, and compliance with standards.
• Implement and manage access control systems, including programming access cards and enforcing security protocols.
• Plan, install, and maintain surveillance systems such as CCTV cameras, alarms, and other security devices to safeguard company assets.
• Conduct regular security drills and promptly report any breaches to management and law enforcement authorities.
• Prepare and execute annual preventive maintenance plans for plumbing, electrical systems, and general building infrastructure.
• Supervise electrical, plumbing, and carpentry works, ensuring adherence to safety standards and MTN policies.
• Manage vendor relationships, including contract negotiations, performance evaluations, and compliance monitoring.
• Ensure timely payment of utility bills (electricity, water) and regulatory fees for all MTN sites, including data centres.
• Respond promptly to emergencies such as fire incidents, lift evacuations, and other urgent facility-related situations.
• Support budget preparation and cost control for facilities and security operations, ensuring efficient resource utilization.

Qualifications or requirements (e.g., education, skills)

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• Degree in business, engineering or related field
• Licensed with Zambia Institute of Valuation Surveyors / Zambia Institute of Estate Agents

Experience needed

• Two (2) years’ experience in a fast-paced office environment within a similar environment

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 25th December 2025.

Note: that only shortlisted candidates will be contacted.

• Maintain all MTN Zambia buildings, grounds, and service centres in excellent condition, ensuring cleanliness, safety, and compliance with standards.
• Implement and manage access control systems, including programming access cards and enforcing security protocols.
• Plan, install, and maintain surveillance systems such as CCTV cameras, alarms, and other security devices to safeguard company assets.
• Conduct regular security drills and promptly report any breaches to management and law enforcement authorities.
• Prepare and execute annual preventive maintenance plans for plumbing, electrical systems, and general building infrastructure.
• Supervise electrical, plumbing, and carpentry works, ensuring adherence to safety standards and MTN policies.
• Manage vendor relationships, including contract negotiations, performance evaluations, and compliance monitoring.
• Ensure timely payment of utility bills (electricity, water) and regulatory fees for all MTN sites, including data centres.
• Respond promptly to emergencies such as fire incidents, lift evacuations, and other urgent facility-related situations.
• Support budget preparation and cost control for facilities and security operations, ensuring efficient resource utilization.

• Access control systems management
• Surveillance systems planning, installation, and maintenance (CCTV, alarms)
• Security drills and breach reporting
• Preventive maintenance planning (plumbing, electrical, building infrastructure)
• Supervision of electrical, plumbing, and carpentry works
• Vendor relationship management
• Contract negotiation
• Performance evaluation
• Compliance monitoring
• Utility bill payment
• Emergency response (fire, lift evacuations)
• Budget preparation and cost control

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
• Degree in business, engineering or related field
• Licensed with Zambia Institute of Valuation Surveyors / Zambia Institute of Estate Agents