The Operations Manager will oversee the daily operations of the furnished apartments to ensure efficient service delivery. This role involves supervising staff, coordinating departmental activities, and maintaining high operational standards.

Roles and Responsibilities

• Oversee the daily operations of the furnished apartments to ensure efficient service delivery.
• Supervise staff and coordinate departmental activities to maintain high operational standards.
• Manage reservations, bookings, guest relations and customer service operations.
• Develop and implement operational plans, budgets and strategies to achieve revenue targets.
• Monitor income, expenditure and financial performance, ensuring effective cost control.
• Oversee inventory management, procurement and maintenance of company assets.
• Coordinate marketing activities to attract guests and increase occupancy rates.
• Handle escalated customer complaints and ensure guest satisfaction.
• Prepare operational and financial performance reports for management.
• Ensure compliance with hospitality standards, company policies and safety procedures.

Requirements

• Diploma or Degree in Hospitality Management, Business Administration, Tourism Management, Operations Management or a related field.
• At least 2–3 years of supervisory or management experience.
• Proficiency in Microsoft Word and Excel.
• Familiarity with basic accounting, financial reporting and budgeting.
• Strong leadership and decision-making skills with experience in staff supervision.
• Ability to oversee reservations, customer relations, marketing and revenue targets.
• Knowledge of inventory control and asset management.

• Oversee the daily operations of the furnished apartments to ensure efficient service delivery.
• Supervise staff and coordinate departmental activities to maintain high operational standards.
• Manage reservations, bookings, guest relations and customer service operations.
• Develop and implement operational plans, budgets and strategies to achieve revenue targets.
• Monitor income, expenditure and financial performance, ensuring effective cost control.
• Oversee inventory management, procurement and maintenance of company assets.
• Coordinate marketing activities to attract guests and increase occupancy rates.
• Handle escalated customer complaints and ensure guest satisfaction.
• Prepare operational and financial performance reports for management.
• Ensure compliance with hospitality standards, company policies and safety procedures.

• Proficiency in Microsoft Word and Excel
• Familiarity with basic accounting, financial reporting and budgeting
• Strong leadership and decision-making skills
• Experience in staff supervision
• Ability to oversee reservations, customer relations, marketing and revenue targets
• Knowledge of inventory control and asset management

• Diploma or Degree in Hospitality Management, Business Administration, Tourism Management, Operations Management or a related field.
• At least 2–3 years of supervisory or management experience.