Operations Manager
2026-07-02T11:10:52+00:00
PFL Limited Microfinance
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https://pflfinance.com/about.html
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Finance
Management, Business Operations, Agribusiness, Agricultural Services & Products
2026-07-14T17:00:00+00:00
8
Position Summary:
This role is responsible for driving, managing, and optimizing the day-to-day credit operations of the microfinance institution. The incumbent will specifically focus on designing and deploying agricultural financial products, managing field loan officers, mitigating seasonal risks, and expanding the company’s agricultural portfolio while ensuring high loan repayment rates.
Key Responsibilities
Portfolio & Credit Management: Oversee the appraisal, approval, and disbursement of agricultural loans (I.e. crop, livestock, value chain financing). Ensure loan structures match agricultural cash flows
Team Leadership: Lead, train, and supervise field supervisors and agricultural loan officers to ensure productivity, adherence to credit policy, and high-quality customer service.
Risk & Delinquency Mitigation: Monitor the Portfolio at Risk (PAR) closely. Implement proactive strategies to manage defaults, especially during climate shocks, pest outbreaks, or market volatility.
Product Development: Refine and customize microfinance products to align with agricultural cycles, input supply timelines, and buyer contract structures.
Operational Compliance: Ensure all branch and field operations strictly comply with the company’s internal credit policies, central bank regulations, and consumer protection laws.
Value Chain Partnerships: Collaborate with ag-input suppliers, off-takers (buyers), and agricultural extension agents to de-risk loans through structured value-chain finance.
Experience
Education:
- Bachelor’s degree in Agribusiness, Agricultural Economics, Finance, Business Administration, or a related field. An MBA or professional microfinance certification is a strong plus.
- Minimum of 5 years of progressive experience in the microfinance or credit sector, with at least 3 years in a managerial or supervisory role supervising credit operations.
- Proven experience designing or managing agricultural credit products. Deep understanding of smallholder farming dynamics, seasonal cash flows, and agricultural risk management is mandatory.
- Proficiency in core banking systems, mobile money integration, and data analytics tools for portfolio tracking.
- Oversee the appraisal, approval, and disbursement of agricultural loans (I.e. crop, livestock, value chain financing).
- Ensure loan structures match agricultural cash flows
- Lead, train, and supervise field supervisors and agricultural loan officers to ensure productivity, adherence to credit policy, and high-quality customer service.
- Monitor the Portfolio at Risk (PAR) closely.
- Implement proactive strategies to manage defaults, especially during climate shocks, pest outbreaks, or market volatility.
- Refine and customize microfinance products to align with agricultural cycles, input supply timelines, and buyer contract structures.
- Ensure all branch and field operations strictly comply with the company’s internal credit policies, central bank regulations, and consumer protection laws.
- Collaborate with ag-input suppliers, off-takers (buyers), and agricultural extension agents to de-risk loans through structured value-chain finance.
- Proficiency in core banking systems
- Mobile money integration
- Data analytics tools for portfolio tracking
- Agricultural risk management
- Bachelor’s degree in Agribusiness, Agricultural Economics, Finance, Business Administration, or a related field.
- MBA or professional microfinance certification is a strong plus.
- Minimum of 5 years of progressive experience in the microfinance or credit sector.
- At least 3 years in a managerial or supervisory role supervising credit operations.
- Proven experience designing or managing agricultural credit products.
- Deep understanding of smallholder farming dynamics, seasonal cash flows, and agricultural risk management is mandatory.
JOB-6a46473c4787f
Vacancy title:
Operations Manager
[Type: FULL_TIME, Industry: Finance, Category: Management, Business Operations, Agribusiness, Agricultural Services & Products]
Jobs at:
PFL Limited Microfinance
Deadline of this Job:
Tuesday, July 14 2026
Duty Station:
Lusaka | Lusaka
Summary
Date Posted: Thursday, July 2 2026, Base Salary: Not Disclosed
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Learn more about PFL Limited Microfinance
PFL Limited Microfinance jobs in Zambia
JOB DETAILS:
Position Summary:
This role is responsible for driving, managing, and optimizing the day-to-day credit operations of the microfinance institution. The incumbent will specifically focus on designing and deploying agricultural financial products, managing field loan officers, mitigating seasonal risks, and expanding the company’s agricultural portfolio while ensuring high loan repayment rates.
Key Responsibilities
Portfolio & Credit Management: Oversee the appraisal, approval, and disbursement of agricultural loans (I.e. crop, livestock, value chain financing). Ensure loan structures match agricultural cash flows
Team Leadership: Lead, train, and supervise field supervisors and agricultural loan officers to ensure productivity, adherence to credit policy, and high-quality customer service.
Risk & Delinquency Mitigation: Monitor the Portfolio at Risk (PAR) closely. Implement proactive strategies to manage defaults, especially during climate shocks, pest outbreaks, or market volatility.
Product Development: Refine and customize microfinance products to align with agricultural cycles, input supply timelines, and buyer contract structures.
Operational Compliance: Ensure all branch and field operations strictly comply with the company’s internal credit policies, central bank regulations, and consumer protection laws.
Value Chain Partnerships: Collaborate with ag-input suppliers, off-takers (buyers), and agricultural extension agents to de-risk loans through structured value-chain finance.
Experience
Education:
- Bachelor’s degree in Agribusiness, Agricultural Economics, Finance, Business Administration, or a related field. An MBA or professional microfinance certification is a strong plus.
- Minimum of 5 years of progressive experience in the microfinance or credit sector, with at least 3 years in a managerial or supervisory role supervising credit operations.
- Proven experience designing or managing agricultural credit products. Deep understanding of smallholder farming dynamics, seasonal cash flows, and agricultural risk management is mandatory.
- Proficiency in core banking systems, mobile money integration, and data analytics tools for portfolio tracking.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Application Link:
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