Payment and Reconciliation Executive job at Airtel
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71 Days Ago
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Vacancy title:
Payment and Reconciliation Executive

[ Type: FULL TIME , Industry: Telecommunications , Category: Customer Service ]

Jobs at:


Deadline of this Job:
Wednesday, September 27 2023 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Date Posted: Friday, September 22 2023, Base Salary: Not Disclosed

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Job Purpose
• To oversee all enterprise related payments for postpaid business that are identified from the bank statements and to ensure posting is done within 48 hours. To conduct daily system payment reconciliations and share with all stakeholders.

Core Responsibilities Are:
• Ensuring that payments are posted within 48hrs. Any payments not posted within 48hrs must be flagged.
• Ensuring the Daily Collections Report is submitted to ACE Team.
• Ensuring that all customer refunds/Debit notes/Credit Notes are posted in the system after approval.
• Maintaining a tracker for all roaming deposits and postpaid systems vs GL reconciliations.
• Ensuring the flagging of all suspended accounts with nil or Credit balances on a weekly basis.
• Ensuring remittance is received within 48hrs for all payments with unclear attractions.
• Ensuring the preparation of Daily Collections Report with 100% accuracy.
• Managing Credit Balances progress reporting- every Monday before COB.
• Managing Unposted Payments progress reporting – every Monday by 12pm daily.

Educational Qualifications:
• Bachelor’s Degree preferably in a Business/IT related discipline or any other related qualifications.
Relevant Experience & Functional / Technical Skills:
• At least 2-3 years of work experience in a Customer Relationship Management role.
• Debt Risk Management

Competencies Required For The Post:
• Ability to operate in a performance driven organization.
• Ability to handle and prioritize multiple tasks simultaneously.
• Confidence and the ability to place pressure tactfully on individuals and companies who owe money.
• Customer Relationship Management skills.
• Good Presentation and Interpersonal skills.
• Sound knowledge of Microsoft Office Packages (MS Excel, MS Word, Power-point)
• Relationship management.
• Business awareness, analytical and problem-solving skills.

Work Hours: 8

Experience in Months: 24

Level of Education:
Bachelor Degree

Job application procedure
• Suitable candidates are requested to apply by sending through their CV’s to 
• Closing date for receiving applications is Wednesday, 27th September, 2023.
• Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability and/or ethnic grouping.
• Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.

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Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, September 27 2023
Duty Station: Lusaka
Posted: 21-09-2023
No of Jobs: 1
Start Publishing: 21-09-2023
Stop Publishing (Put date of 2030): 21-09-2066
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