Vacancy title:
Product Manager API, Apps and Special Projects

[Type: FULL_TIME, Industry: Telecommunications, Category: Computer & IT]

Jobs at:
MTN Zambia

Deadline of this Job:
Friday, September 26 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Friday, September 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities:

Technical & Strategic

• Champion the API ecosystem by consolidating developer feedback and informing the roadmap.
• Lead developer community engagement, including hosting business sessions and managing external relationships.
• Ensure API documentation and product specifications meet global standards.
• Support the implementation of the Fintech API roadmap in alignment with Group strategy.
• Oversee MoMoApps performance, configuration, and usage tracking.
•  Produce detailed product documentation including specifications, scopes of work, and user requirements.
•  Monitor and report on API performance, usage, engagement, and revenue
•  Identify and mitigate risks, ensuring compliance with governance and control mechanisms.
• Participate in strategic meetings locally and with Group Office.
• Execute OpCo-wide transformation initiatives and special projects. Commercial & Growth-Focused
• Lead the growth and adoption of the MoMo Suite of Apps – Consumer, Merchant, and Agent – across Zambia.
• Develop and execute go-to-market strategies to drive user acquisition, engagement, and retention.
• Collaborate with Commercial, Marketing, and Distribution teams to optimize app visibility and usage.
•  Analyze market trends, customer feedback, and competitor activity to inform product enhancements.
• Identify new business opportunities and partnerships to expand the reach of MoMo digital products.
• Track and report on commercial performance metrics including active users, transaction volumes, and revenue impact.
•  Support pricing, bundling, and promotional strategies to maximize product uptake.

Operational & Governance

• Align execution with divisional strategies, objectives, and budgets.
• Support budget preparation and ensure adherence to financial guidelines.
• Localize functional strategies to suit the OpCo ecosystem.
• Prepare documentation for tactical changes and approvals.
• Evaluate SLAs and KPIs, and propose changes to policies and procedures as needed.

Candidate Requirements

• Grade 12 certificate with 5 credits or better, including Mathematics and English;
• A minimum of 4 to 5 years’ total experience in managing & implementing Mobile Money/FinTech APIs;
• Experience in Fintech, Financial Services, Transport Tech, Agri Tech or Fintech Adjacent services is preferred;
• Experience working with Open APIs and complex apps is an added advantage;
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.

Work Hours: 8

Experience in Months: 48

Level of Education: bachelor degree

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