Quality Assurance Manager
2025-06-06T12:11:07+00:00
Zambia Tourism Agency (ZTA)
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https://www.zambiatourism.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Management
2025-06-20T17:00:00+00:00
Zambia
8
Reporting to the Chief Standards Officer, the Quality Assurance Manager will manage the development and review of minimum requirements, Tourism and Hospitality Standards in order to make Zambia a more tourism competitive destination.
Principle Accountabilities:
- Manages periodically the development and review of minimum requirements, Tourism and Hospitality Standards in order to ensure compliance and competitiveness in the industry
- Manages regularly the conduct of inspections of tourism enterprises in order to ensure compliance to standards and requirements
- Manages periodically the classification and grading of accommodation establishments in order to ensure uniformity within each category and cater for different segments in the market
- Manages regularly the development, maintenance and publishing of tourism enterprises register in order to facilitate efficient storage and retrieval of information
- Manages regularly tourism standards capacity building programmes in order to ensure adherence to standards
- Ensures the implementation of performance management policy in order to monitor, evaluate and enhance performance of staff
- Ensures effective management of human, financial and other resources in order to facilitate achievement of set objectives.
Qualifications and Personal attributes:
- Full Grade 12 School Certificate
- BA in Social Sciences or equivalent
- Master’s Degree in Tourism/Hospitality Management or equivalent as added advantage
- 6 years’ work experience
- Able to write technical and analytical reports
- Able to communicate effectively in English
- Computer literate
- Interpersonal skills
- Research skills
Manages periodically the development and review of minimum requirements, Tourism and Hospitality Standards in order to ensure compliance and competitiveness in the industry Manages regularly the conduct of inspections of tourism enterprises in order to ensure compliance to standards and requirements Manages periodically the classification and grading of accommodation establishments in order to ensure uniformity within each category and cater for different segments in the market Manages regularly the development, maintenance and publishing of tourism enterprises register in order to facilitate efficient storage and retrieval of information Manages regularly tourism standards capacity building programmes in order to ensure adherence to standards Ensures the implementation of performance management policy in order to monitor, evaluate and enhance performance of staff Ensures effective management of human, financial and other resources in order to facilitate achievement of set objectives.
Interpersonal skills Research skills
Full Grade 12 School Certificate BA in Social Sciences or equivalent Master’s Degree in Tourism/Hospitality Management or equivalent as added advantage 6 years’ work experience Able to write technical and analytical reports Able to communicate effectively in English Computer literate
JOB-6842dadb65ffb
Vacancy title:
Quality Assurance Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]
Jobs at:
Zambia Tourism Agency (ZTA)
Deadline of this Job:
Friday, June 20 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, June 6 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Reporting to the Chief Standards Officer, the Quality Assurance Manager will manage the development and review of minimum requirements, Tourism and Hospitality Standards in order to make Zambia a more tourism competitive destination.
Principle Accountabilities:
- Manages periodically the development and review of minimum requirements, Tourism and Hospitality Standards in order to ensure compliance and competitiveness in the industry
- Manages regularly the conduct of inspections of tourism enterprises in order to ensure compliance to standards and requirements
- Manages periodically the classification and grading of accommodation establishments in order to ensure uniformity within each category and cater for different segments in the market
- Manages regularly the development, maintenance and publishing of tourism enterprises register in order to facilitate efficient storage and retrieval of information
- Manages regularly tourism standards capacity building programmes in order to ensure adherence to standards
- Ensures the implementation of performance management policy in order to monitor, evaluate and enhance performance of staff
- Ensures effective management of human, financial and other resources in order to facilitate achievement of set objectives.
Qualifications and Personal attributes:
- Full Grade 12 School Certificate
- BA in Social Sciences or equivalent
- Master’s Degree in Tourism/Hospitality Management or equivalent as added advantage
- 6 years’ work experience
- Able to write technical and analytical reports
- Able to communicate effectively in English
- Computer literate
- Interpersonal skills
- Research skills
Work Hours: 8
Experience in Months: 72
Level of Education: postgraduate degree
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