The Zambia Medicines and Medical Supplies Agency (AGENCY) is a Statutory Government Agency established by the ZAMMSA Act No.9 of 2009 and charged with the procurement of medicines and medical supplies, storage of medicines and medical supplies and distribution of medicines and medical supplies to all public facilities in Zambia. The Agency’s responsibility is carried out on behalf of Government, ensuring that essential drugs and medical supplies are available and accessible to the public. ZAMMSA ensures quality and safety of the distributed medical products through strict quality assurance protocols, including inspections and compliance with regulatory requirement.

The Agency seeks applications from suitably qualified and experienced Zambian Nationals to fill the under listed positions at ZAMMSA:

Main Job Purpose

To ensure that all operations meet the highest standards of quality, safety and compliance in order to maintain the integrity and efficacy of medicines and medical supplies throughout the supply chain, thereby safeguarding public health and upholding regulatory requirements.

Main Responsibilities

The main duties and responsibilities for this post are but not limited to the following:

1. Quality Management System and Regulatory Compliance

Undertakes compliance monitoring of all processes against regulatory requirements and industry standards in order to ensure consistent product quality and safety.

Maintains compliance with national and international regulations in order to prevent legal risks and ensure that all products meet the necessary standards for safety and efficacy.

2. Supplier Quality Assurance

– Undertakes the evaluation and monitoring of suppliers in order to ensure that medicines and medical supplies meet predefined quality criteria and minimise the risks associated with substandard products.

3. Audits, Inspections and Process Improvement

Participates in internal and external audits and inspections in order to identify areas of non-compliance and opportunities for improvement.

Implements continuous improvement initiatives in order to enhance efficiency, reduce waste and ensure optimal quality control processes.

4. Incident Investigation and Root Cause Analysis

– Conducts investigations into quality incidents and performs root cause analyses in order to prevent recurrence and maintain the integrity and reliability of the supply chain.

5. Documentation and Cross-Functional Coordination

Maintains comprehensive documentation of all quality assurance activities, in liaison with the main Registry, in order to facilitate traceability, accountability and regulatory compliance.

Collaborates with procurement, storage, distribution and other teams in order to ensure that quality assurance processes are integrated throughout the supply chain.

6. Training and Performance Management

Participates in training and development in order to ensure high performance and compliance with best practices.

Develops individual work plans and participates in the Performance Management System (PMS) in order to monitor, evaluate and enhance performance.

PERSONAL ATTRIBUTES

• Integrity
• Results-oriented

SKILLS REQUIRED

• Analytical skills
• Interpersonal skills
• Ability to write operational and technical reports
• Ability to communicate effectively in English

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Full Grade 12 School Certificate
• Bachelor’s Degree in Chemistry, Pharmacy or its equivalent
• Minimum 2 years’ relevant work experience

• Undertakes compliance monitoring of all processes against regulatory requirements and industry standards in order to ensure consistent product quality and safety.
• Maintains compliance with national and international regulations in order to prevent legal risks and ensure that all products meet the necessary standards for safety and efficacy.
• Undertakes the evaluation and monitoring of suppliers in order to ensure that medicines and medical supplies meet predefined quality criteria and minimise the risks associated with substandard products.
• Participates in internal and external audits and inspections in order to identify areas of non-compliance and opportunities for improvement.
• Implements continuous improvement initiatives in order to enhance efficiency, reduce waste and ensure optimal quality control processes.
• Conducts investigations into quality incidents and performs root cause analyses in order to prevent recurrence and maintain the integrity and reliability of the supply chain.
• Maintains comprehensive documentation of all quality assurance activities, in liaison with the main Registry, in order to facilitate traceability, accountability and regulatory compliance.
• Collaborates with procurement, storage, distribution and other teams in order to ensure that quality assurance processes are integrated throughout the supply chain.
• Participates in training and development in order to ensure high performance and compliance with best practices.
• Develops individual work plans and participates in the Performance Management System (PMS) in order to monitor, evaluate and enhance performance.

• Analytical skills
• Interpersonal skills
• Ability to write operational and technical reports
• Ability to communicate effectively in English

• Full Grade 12 School Certificate
• Bachelor’s Degree in Chemistry, Pharmacy or its equivalent