Summary
Date Posted: Tuesday, January 25, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Receptionist
Reports to Administrative Assistant
Job Purpose:
• To attend to customer enquiries and receive/screen telephone calls/visitors in order to minimize disruption to the operations of the Centre; and
• To assist prospective and returning students with the highest level of customer service through effective phone, electronic and face-to face communication.

Duties and Responsibilities
• Welcomes visitors in a warm and friendly manner, and answers any questions visitors have;
• Checks the telephone handset (switchboard) to ensure it is in good working order at the start of each shift;
• Operates the switchboard: receives and screens telephone calls and directs them to appropriate offices. Places telephone calls on behalf of ZCAS staff and students;
• Warmly welcomes and screens visitors and directs them to appropriate offices, and liaises with Security Guards on screening unauthorized or unwanted visitors to the Centre;
• Attends to clients and provides information to them on courses offered/fees and gives out the prospectus to callers;
• Uses professional knowledge and perspectives to relate to potential students to establish professional rapport and add to the student experience;
• Maintains a register for all calls made on behalf of staff and students.
• Types work assigned by the Administrative Assistant or Administrative and Human Resources Officer;
• Ensures that there is always someone to perform reception duties, if not in the office for any period of time;
• Maintains a well-organized reception office, keeping it orderly, clean and tidy.

Qualifications and Experience
• Grade 12 Certificate or its equivalent with five (5) Credits, or better including
• Mathematics and English.
• Certificate in Front office Management.
• Diploma in Business Administration, Public Relations, Marketing or related Field will be an added advantage.
• Not less than two (2) years’ experience in Front Office environment

Desirable Skills And Competencies
• Proficient in Microsoft Office.
• Strong telephone etiquette.
• Multi-tasking and prioritizing tasks without guidance.
• Excellent interpersonal skills.
• Punctual with strong attendance history.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested qualified persons should address their applications to:
The Board Secretary
ZCAS
Dedan Kimathi Road
P.O.BOX 35243
LUSAKA
Or Email to: ahrm@zcas.edu.zm
Enclose certified photocopies of academic and professional qualifications, National Registration
Card and detailed signed curriculum vitae. Closing date for receipt of applications will be
26th January, 2022.

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