Reservations Manager
2025-04-25T13:38:15+00:00
Grand Palace Hotel
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Hospitality, and Tourism
Management
2025-05-08T17:00:00+00:00
Zambia
8
We are looking for a proactive, detail oriented, and guest focused Reservations Manager to lead our Reservations Department at Grand Palace Hotel.
Based in Lusaka, Zambia, this role is crucial in optimizing hotel revenue through efficient reservation practices, maintaining high room occupancy, and delivering a seamless guest booking experience.
You will also play a central role in group reservation management and system administration, making sure our hotel remains competitive and operationally sound.
Position Overview
As Reservations Manager, you will:
- Achieve occupancy and revenue targets
- Analyze booking trends and report on performance metrics
- Collaborate with Sales & Marketing to develop promotions that drive leisure and group business
- Uphold our brand’s high standards of guest service from initial inquiry through post-stay follow-up
Key Responsibilities
- Liaise with Central Reservations to communicate new rate plans, promotions, and packages.
- Maintain and update the in-house reservation system and PMS with accurate rate codes, packages, and tracking codes.
- Monitor and manage all room categories to identify yield management and revenue-maximizing opportunities.
- Supervise Group Reservations Coordinators and ensure contractual compliance, planner satisfaction, and optimal inventory use.
- Handle all aspects of group reservations, including pre-arrival planning, rooming lists, and block management.
- Ensure efficient handling of high-occupancy periods and prevent guest relocations (“walks”) while protecting hotel profitability.
- Receive and process contracts for group allotments, and create/manage those allotments in the PMS.
- Train front desk staff in taking reservations, handling guest inquiries, and maintaining professional phone and email etiquette.
- Manage and monitor reservations to optimize room occupancy and ADR through suggestive selling and revenue management systems.
- Ensure all reservation requests are processed accurately and on time, with attention to hotel standards.
- Maintain clear and organized records of room availability, amendments, daily pickup reports, cancellations, no-shows, etc.
- Process all reservation changes, no-shows, retentions, and cancellations in line with hotel policy.
- Verify proper application of billing instructions, payment methods, and routing as per credit policies.
- Assist in the preparation and execution of the group pre-arrival process.
Requirements
- Minimum of 3–5 years of experience in a hotel reservations or front office environment, with at least 1 year in a supervisory or managerial role.
- Strong experience using a Property Management System (PMS), such as Opera, Protel, or similar.
- Excellent analytical skills and attention to detail.
- Strong interpersonal and communication skills.
- Proven ability to manage high-pressure situations and multiple priorities.
- Self-motivated with a passion for service and operational excellence.
- Experience with group and event bookings is a strong advantage.
Benefits & Remuneration
- Competitive salary
- Free lunch at the Hotel during your shift
- Gratuity payments
Liaise with Central Reservations to communicate new rate plans, promotions, and packages. Maintain and update the in-house reservation system and PMS with accurate rate codes, packages, and tracking codes. Monitor and manage all room categories to identify yield management and revenue-maximizing opportunities. Supervise Group Reservations Coordinators and ensure contractual compliance, planner satisfaction, and optimal inventory use. Handle all aspects of group reservations, including pre-arrival planning, rooming lists, and block management. Ensure efficient handling of high-occupancy periods and prevent guest relocations (“walks”) while protecting hotel profitability. Receive and process contracts for group allotments, and create/manage those allotments in the PMS. Train front desk staff in taking reservations, handling guest inquiries, and maintaining professional phone and email etiquette. Manage and monitor reservations to optimize room occupancy and ADR through suggestive selling and revenue management systems. Ensure all reservation requests are processed accurately and on time, with attention to hotel standards. Maintain clear and organized records of room availability, amendments, daily pickup reports, cancellations, no-shows, etc. Process all reservation changes, no-shows, retentions, and cancellations in line with hotel policy. Verify proper application of billing instructions, payment methods, and routing as per credit policies. Assist in the preparation and execution of the group pre-arrival process.
Competitive salary Free lunch at the Hotel during your shift Gratuity payments
Minimum of 3–5 years of experience in a hotel reservations or front office environment, with at least 1 year in a supervisory or managerial role. Strong experience using a Property Management System (PMS), such as Opera, Protel, or similar. Excellent analytical skills and attention to detail. Strong interpersonal and communication skills. Proven ability to manage high-pressure situations and multiple priorities. Self-motivated with a passion for service and operational excellence. Experience with group and event bookings is a strong advantage.
JOB-680b9047e670a
Vacancy title:
Reservations Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]
Jobs at:
Grand Palace Hotel
Deadline of this Job:
Thursday, May 8 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Friday, April 25 2025, Base Salary: Not Disclosed
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JOB DETAILS:
We are looking for a proactive, detail oriented, and guest focused Reservations Manager to lead our Reservations Department at Grand Palace Hotel.
Based in Lusaka, Zambia, this role is crucial in optimizing hotel revenue through efficient reservation practices, maintaining high room occupancy, and delivering a seamless guest booking experience.
You will also play a central role in group reservation management and system administration, making sure our hotel remains competitive and operationally sound.
Position Overview
As Reservations Manager, you will:
- Achieve occupancy and revenue targets
- Analyze booking trends and report on performance metrics
- Collaborate with Sales & Marketing to develop promotions that drive leisure and group business
- Uphold our brand’s high standards of guest service from initial inquiry through post-stay follow-up
Key Responsibilities
- Liaise with Central Reservations to communicate new rate plans, promotions, and packages.
- Maintain and update the in-house reservation system and PMS with accurate rate codes, packages, and tracking codes.
- Monitor and manage all room categories to identify yield management and revenue-maximizing opportunities.
- Supervise Group Reservations Coordinators and ensure contractual compliance, planner satisfaction, and optimal inventory use.
- Handle all aspects of group reservations, including pre-arrival planning, rooming lists, and block management.
- Ensure efficient handling of high-occupancy periods and prevent guest relocations (“walks”) while protecting hotel profitability.
- Receive and process contracts for group allotments, and create/manage those allotments in the PMS.
- Train front desk staff in taking reservations, handling guest inquiries, and maintaining professional phone and email etiquette.
- Manage and monitor reservations to optimize room occupancy and ADR through suggestive selling and revenue management systems.
- Ensure all reservation requests are processed accurately and on time, with attention to hotel standards.
- Maintain clear and organized records of room availability, amendments, daily pickup reports, cancellations, no-shows, etc.
- Process all reservation changes, no-shows, retentions, and cancellations in line with hotel policy.
- Verify proper application of billing instructions, payment methods, and routing as per credit policies.
- Assist in the preparation and execution of the group pre-arrival process.
Requirements
- Minimum of 3–5 years of experience in a hotel reservations or front office environment, with at least 1 year in a supervisory or managerial role.
- Strong experience using a Property Management System (PMS), such as Opera, Protel, or similar.
- Excellent analytical skills and attention to detail.
- Strong interpersonal and communication skills.
- Proven ability to manage high-pressure situations and multiple priorities.
- Self-motivated with a passion for service and operational excellence.
- Experience with group and event bookings is a strong advantage.
Benefits & Remuneration
- Competitive salary
- Free lunch at the Hotel during your shift
- Gratuity payments
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- Please send your CV by 8th May 2025. In your subject line, include “Reservations Manager – Lusaka” to ensure your application is reviewed promptly.
- We look forward to welcoming a dynamic Reservations Manager to our team and elevating the guest experience at Grand Palace Hotel.
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