About us

A charitable fashion house offering exclusive luxury dresses.

Every purchase supports our mission to empower communities and create fundraising impact.

We blend couture quality with compassionate purpose, delivering an exceptional client experience.

Role: Sales Consultant (Online & Luxury Client Experience)

Location: Lusaka

Key responsibilities

What we're looking for

Proven experience in luxury fashion online sales or high-end retail, with a strong e-commerce background.

Demonstrated excellence in servicing high-net-worth clients, with discretion, empathy, and professionalism.

Excellent communication skills (written and verbal) in English; additional languages are a plus.

Proficiency with e-commerce platforms (Shopify, Magento, or similar), CRM systems, and analytics.

Comfortable handling multi-channel inquiries (website chat, email, phone, social).

Strong organisational skills, attention to detail, and the ability to manage multiple inquiries concurrently.

Results-driven with a track record of meeting or exceeding sales targets.

Distinctive, polished personal style and a passion for luxury fashion.

Alignment with Mission Possible Foundation values and a commitment to our charitable mission.

What we offer

Competitive salary plus performance-based incentives/commission.

Flexible work arrangements for online sales roles.

Training on our product range, storytelling, and luxury client engagement.

A supportive, mission-driven team with opportunities to grow.

Employee discounts on our exclusive collections.

The satisfaction of contributing to meaningful charitable impact.

• Drive online sales across our website, email campaigns, and social media channels.
• Deliver personalised, concierge-level service to high-end clients from around the world.
• Build and manage a targeted pipeline of prospective customers, following up with high-frequency, professional touchpoints.
• Advise clients on product selection, fit, and styling, ensuring luxury standards and brand voice are maintained.
• Process orders accurately and manage returns/exchanges in a seamless, customer-centric manner.
• Collaborate with Marketing to optimise product listings, visuals, descriptions, and promotions.
• Maintain excellent product knowledge, including fabrics, embellishments, designers, sizing, and care.
• Track customer preferences, feedback, and lifecycle to drive repeat business and referrals.
• Ensure compliance with data privacy, payment security, and internal policies.

• Online sales
• High-end customer service
• E-commerce platforms (Shopify, Magento, or similar)
• CRM systems
• Analytics
• Multi-channel communication (website chat, email, phone, social)
• Organizational skills
• Attention to detail
• Sales target achievement
• Luxury fashion knowledge
• Excellent communication skills (written and verbal) in English

• Proven experience in luxury fashion online sales or high-end retail, with a strong e-commerce background.
• Demonstrated excellence in servicing high-net-worth clients, with discretion, empathy, and professionalism.
• Excellent communication skills (written and verbal) in English; additional languages are a plus.
• Proficiency with e-commerce platforms (Shopify, Magento, or similar), CRM systems, and analytics.
• Comfortable handling multi-channel inquiries (website chat, email, phone, social).
• Strong organisational skills, attention to detail, and the ability to manage multiple inquiries concurrently.
• Results-driven with a track record of meeting or exceeding sales targets.
• Distinctive, polished personal style and a passion for luxury fashion.
• Alignment with Mission Possible Foundation values and a commitment to our charitable mission.