Sales Manager
2025-06-17T05:15:07+00:00
Minor Hotels
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https://www.minorhotels.com/
FULL_TIME
Livingstone
Livingstone
10101
Zambia
Hospitality, and Tourism
Management
2025-06-30T17:00:00+00:00
Zambia
8
- Company Location: Avani Victoria Falls Resort
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.
Job Description
The Sales Manager is responsible for maximizing hotel revenue through strategic account management, proactive sales activities, and targeted business development across assigned market segments. This role is instrumental in achieving the hotel’s sales targets and contributes directly to the overall commercial success of the property.
Key Responsibilities:
- Proactively identify, qualify, and secure new business opportunities within assigned market segments (e.g., Corporate, MICE, Leisure, Travel Trade, Government).
- Develop and maintain a robust pipeline of potential clients, focusing on accounts with high revenue potential.
- Establish strong relationships with new and existing clients through face-to-face meetings, calls, site inspections, and client events.
- Drive opportunities to upsell and cross-sell the hotel’s products and services, including rooms, meetings & events, F&B, and ancillary services.
- Maintain an active portfolio of key accounts, managing them strategically to maximize production and profitability.
- Continuously review account performance versus potential, identifying opportunities for improvement and presenting strategies to leadership.
- Customize sales approaches based on segment-specific needs, ensuring relevance and impact in all client interactions.
- Develop account development plans and action steps for underperforming or high-potential accounts.
- Maintain a deep understanding of the hotel’s business strategy, brand positioning, USPs, and competitive landscape.
- Monitor competitor activity, market trends, and emerging opportunities, adapting sales strategies accordingly.
- Collaborate with Revenue and Marketing teams to align on pricing, promotions, and distribution strategies.
- Ensure accurate and timely reporting of sales activities, account updates, pipeline status, and business results.
- Utilize CRM tools, sales management software, and the hotel’s PMS effectively to track performance and support decision-making.
- Maintain organized and up-to-date account records, contracts, proposals, and correspondence.
- Adhere strictly to internal procedures for cost control and expenditure approvals.
Qualifications
- Minimum 3–5 years of experience in hotel sales or a similar role
- Proven track record of achieving and exceeding sales targets
- Experience in handling [insert specific segment(s) e.g., MICE, corporate, leisure, or government] markets
- Degree or diploma in Business, Hospitality, Marketing, or related field is preferred
- Member of the Zambia Institute of Marketing
Additional Information
Personal Attributes
- Strong commercial awareness and results orientation
- Excellent interpersonal and negotiation skills
- Strategic thinking and problem-solving ability
- High attention to detail and organizational skills
- Proficiency in CRM and sales systems (e.g., Opera, other sales systems) and Microsoft Office Suite
- Ability to work independently and as part of a collaborative team
Lead and inspire a diverse team of hospitality professionals across all departments Oversee daily operations, including front desk, housekeeping, food and beverage, and maintenance all other departments Develop and implement strategies to maximize revenue and profitability Ensure the highest standards of customer service and guest satisfaction Manage budgets, financial forecasting, and cost control measures Collaborate with sales and marketing teams to develop and execute promotional initiatives Maintain compliance with local regulations and industry standards Foster relationships with key stakeholders, including guests, staff, and local community partners Continuously analyze market trends and competitor activities to maintain a competitive edge Implement and oversee staff training programs to enhance skills and service quality Manage inventory and procurement processes to optimize operational efficiency Handle guest complaints and resolve issues promptly and professionally
Qualifications Proven experience as a Hotel Manager or in a similar senior hospitality role Strong leadership and team management skills In-depth knowledge of hotel operations, including front office, housekeeping, and food and beverage services Excellent financial acumen with experience in budgeting, forecasting, and revenue management Outstanding communication and interpersonal skills Ability to work in a fast-paced, multicultural environment Proficiency in hotel management software and property management systems Knowledge of local hospitality industry trends Strong problem-solving and decision-making abilities Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred) Fluency in English Flexibility to work varying shifts, including weekends and holidays Passion for delivering exceptional guest experiences and driving customer satisfaction
Qualifications Proven experience as a Hotel Manager or in a similar senior hospitality role Strong leadership and team management skills In-depth knowledge of hotel operations, including front office, housekeeping, and food and beverage services Excellent financial acumen with experience in budgeting, forecasting, and revenue management Outstanding communication and interpersonal skills Ability to work in a fast-paced, multicultural environment Proficiency in hotel management software and property management systems Knowledge of local hospitality industry trends Strong problem-solving and decision-making abilities Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s degree preferred) Fluency in English Flexibility to work varying shifts, including weekends and holidays Passion for delivering exceptional guest experiences and driving customer satisfaction
No Requirements
JOB-6850f9db9ba06
Vacancy title:
Sales Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]
Jobs at:
Minor Hotels
Deadline of this Job:
Monday, June 30 2025
Duty Station:
Livingstone | Livingstone | Zambia
Summary
Date Posted: Tuesday, June 17 2025, Base Salary: Not Disclosed
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Learn more about Minor Hotels
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JOB DETAILS:
- Company Location: Avani Victoria Falls Resort
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.
Job Description
The Sales Manager is responsible for maximizing hotel revenue through strategic account management, proactive sales activities, and targeted business development across assigned market segments. This role is instrumental in achieving the hotel’s sales targets and contributes directly to the overall commercial success of the property.
Key Responsibilities:
- Proactively identify, qualify, and secure new business opportunities within assigned market segments (e.g., Corporate, MICE, Leisure, Travel Trade, Government).
- Develop and maintain a robust pipeline of potential clients, focusing on accounts with high revenue potential.
- Establish strong relationships with new and existing clients through face-to-face meetings, calls, site inspections, and client events.
- Drive opportunities to upsell and cross-sell the hotel’s products and services, including rooms, meetings & events, F&B, and ancillary services.
- Maintain an active portfolio of key accounts, managing them strategically to maximize production and profitability.
- Continuously review account performance versus potential, identifying opportunities for improvement and presenting strategies to leadership.
- Customize sales approaches based on segment-specific needs, ensuring relevance and impact in all client interactions.
- Develop account development plans and action steps for underperforming or high-potential accounts.
- Maintain a deep understanding of the hotel’s business strategy, brand positioning, USPs, and competitive landscape.
- Monitor competitor activity, market trends, and emerging opportunities, adapting sales strategies accordingly.
- Collaborate with Revenue and Marketing teams to align on pricing, promotions, and distribution strategies.
- Ensure accurate and timely reporting of sales activities, account updates, pipeline status, and business results.
- Utilize CRM tools, sales management software, and the hotel’s PMS effectively to track performance and support decision-making.
- Maintain organized and up-to-date account records, contracts, proposals, and correspondence.
- Adhere strictly to internal procedures for cost control and expenditure approvals.
Qualifications
- Minimum 3–5 years of experience in hotel sales or a similar role
- Proven track record of achieving and exceeding sales targets
- Experience in handling [insert specific segment(s) e.g., MICE, corporate, leisure, or government] markets
- Degree or diploma in Business, Hospitality, Marketing, or related field is preferred
- Member of the Zambia Institute of Marketing
Additional Information
Personal Attributes
- Strong commercial awareness and results orientation
- Excellent interpersonal and negotiation skills
- Strategic thinking and problem-solving ability
- High attention to detail and organizational skills
- Proficiency in CRM and sales systems (e.g., Opera, other sales systems) and Microsoft Office Suite
- Ability to work independently and as part of a collaborative team
Work Hours: 8
Experience: No Requirements
Level of Education: bachelor degree
Job application procedure
- Include 3 traceable referees on your CV with valid mobile numbers and email addresses.
- To apply for this job please visit jobs.smartrecruiters.com.
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