CFAO Mobility Zambia Limited Vacancies

Sales and Soft Skills Trainer

Location: Lusaka

Reports To: Group Human Resources Manager

Key Responsibilities

• Design and deliver sales and soft skills training programs for new and existing staff.
• Conduct training on product knowledge, customer service, communication, and complaint handling.
• Develop engaging learning materials including presentations, manuals, and role-play scenarios.
• Perform skills gap analyses, facilitate workshops, and provide on-the-job coaching.
• Monitor sales performance and evaluate training effectiveness using data and feedback.
• Collaborate with Sales Managers to align training with revenue and customer satisfaction goals.
• Manage and promote e-learning platforms (TalentSoft/E-Campus) and support staff participation.
• Prepare training reports, track training hours, and monitor training plans.
• Source and coordinate external training providers and training programs across departments.
• Oversee training assessment, ROI measurement, and manage annual training plans and budgets.

Qualifications & Skills

• Bachelor’s degree in a relevant field; postgraduate or training certification is an advantage.
• Minimum 5 years’ experience in Learning & Development, including sales training/coaching.
• Proven experience as a sales or soft skills trainer.
• Strong knowledge of sales techniques such as consultative selling, negotiation, and closing.
• Experience in B2B and technical product training is desirable.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal skills with high emotional intelligence and coaching ability.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to engage and influence diverse stakeholders.
• Experience with e-learning platforms and Learning Management Systems (LMS).

About CFAO Mobility Zambia

CFAO Mobility Zambia is a leading automotive distributor with operations in Lusaka, Kabwe, Kitwe, Solwezi, Livingstone and Independent Locally Authorised Service Centres in Lusaka, Chipata, Mkushi, Kasama, Mansa, Ndola and Mazabuka.

The company represents global brands such as:

• Toyota
• Ford
• Suzuki
• Volkswagen
• Hino
• Sinotruk
• Toyota Forklift

Alongside trusted aftermarket products including:

• Maxxis
• CST
• Goodyear
• Dunlop
• Prometeon
• Nexen Tyres
• Motul Lubricants

Services also include:

• Certified pre-owned vehicles (AutoMark)
• Leasing solutions (LOXEA)
• Body and paint services (Top Gear)

CFAO Mobility Zambia – Your All-in-One Mobility Solutions Partner.

• Design and deliver sales and soft skills training programs for new and existing staff.
• Conduct training on product knowledge, customer service, communication, and complaint handling.
• Develop engaging learning materials including presentations, manuals, and role-play scenarios.
• Perform skills gap analyses, facilitate workshops, and provide on-the-job coaching.
• Monitor sales performance and evaluate training effectiveness using data and feedback.
• Collaborate with Sales Managers to align training with revenue and customer satisfaction goals.
• Manage and promote e-learning platforms (TalentSoft/E-Campus) and support staff participation.
• Prepare training reports, track training hours, and monitor training plans.
• Source and coordinate external training providers and training programs across departments.
• Oversee training assessment, ROI measurement, and manage annual training plans and budgets.

• Strong knowledge of sales techniques such as consultative selling, negotiation, and closing.
• Excellent communication, presentation, and facilitation skills.
• Strong interpersonal skills with high emotional intelligence and coaching ability.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to engage and influence diverse stakeholders.
• Experience with e-learning platforms and Learning Management Systems (LMS).

• Bachelor’s degree in a relevant field; postgraduate or training certification is an advantage.
• Minimum 5 years’ experience in Learning & Development, including sales training/coaching.
• Proven experience as a sales or soft skills trainer.
• Experience in B2B and technical product training is desirable.