Kagem is seeking remarkable candidates to join the team, in the position of Senior Community Responsibility Officer.

Reports to: Assistant Manager Community Affairs

Job Role: The Senior Community Responsibility Officer is responsible for the implementation of the Community Development Sustainability Strategy (CDSS) and the effective operation of the Operating Grievance Mechanism (OGM). The role supports coordination of departmental activities aimed at strengthening Kagem Mine's social, economic, and environmental responsibility and sustaining a positive social license to operate.

The position works closely with host and surrounding communities across sectors including Education, Health, Agriculture, Small and Medium Enterprises (SMEs), and Community Development. The role also contributes to corporate image building through effective stakeholder engagement, community relations, grievance management, and reporting.

Key Result Areas & Accountabilities

• Support the development and implementation of annual and quarterly Community Responsibility work plans aligned to the CDSS.
• Conduct Community Needs Assessments (CNAs), Participatory Rural Appraisals (PRAs), and stakeholder mapping in designated catchment areas.
• Coordinate and implement approved CSR and community development projects according to agreed schedules.
• Support Monitoring, Evaluation and Learning (MEL) activities for all community and CSR projects.
• Prepare and submit weekly, monthly, quarterly, bi-annual, and annual reports with appropriate evidence and visual documentation.
• Assist in facilitating site visits and tours to community and CSR project locations.
• Act as a key point of contact between the Company and host communities, traditional leadership, and other stakeholders.
• Implement, track, and report on commitments contained in Chief's MoUs and other community agreements.
• Facilitate community meetings, consultations, training sessions, and workshops for community groups, farmers, women, youths, entrepreneurs, and traditional leadership.
• Conduct training needs assessments and coordinate capacity-building initiatives.
• Attend and contribute to relevant stakeholder forums and meetings (e.g. DDCC and other platforms).
• Ensure all community engagements are documented and records maintained.
• Provide feedback to management and communities on commitments, projects, and emerging issues.
• Promote harmonious relationships between the Company and communities to uphold the social license to operate.
• Support the administration and effective functioning of the OGM.
• Receive, record, and coordinate the handling of community grievances from all access points.
• Maintain and update the grievance register, database, and tracking tools.
• Coordinate grievance investigations, fact-finding missions, and follow-up actions until closure.
• Facilitate feedback to complainants and communities on grievance outcomes.

Professional Qualifications & Experience

• Grade 12 Certificate
• Degree in Social Sciences, Development Studies, Community Development, Sociology, or a related field
• 3-5 years' relevant work experience in community relations, CSR, or social performance roles
• Demonstrated ability to work with communities, traditional leadership, and multi-sector stakeholders.

Skills, Knowledge & Characteristics

• Strong community engagement, mobilization, and coordination skills
• Good analytical, reporting, and documentation skills
• Effective interpersonal and communication skills (oral and written)
• Ability to work independently with minimal supervision.
• Basic knowledge of Monitoring & Evaluation principles
• Computer Literacy (MS Office and basic data systems)
• Proficiency in English and at least one local language

The company provides single status accommodation at the mine site.

ABOUT KAGEM MINING: Kagem Mining Limited, based in Lufwanyama, is the world's single largest emerald producer. It covers an area of approximately 41 square kilometres and is in the central part of the Ndola Rural Emerald Restricted Area (NRERA) in the Copperbelt Province of Zambia. Kagem Mining prides itself on industry-leading health and safety standards, world-class support for responsible gemstone management, and a sustainable partnership with the Zambian government, through the Industrial Development Corporation (IDC). Kagem aims to emulate the values of Gemfields to operate in a way that contributes positively to the national economy, while taking relevant livelihoods for the communities around the mine. Kagem believes that colored gemstones should be mined and marketed by championing three key values: legitimacy, transparency, and integrity.

• Support the development and implementation of annual and quarterly Community Responsibility work plans aligned to the CDSS.
• Conduct Community Needs Assessments (CNAs), Participatory Rural Appraisals (PRAs), and stakeholder mapping in designated catchment areas.
• Coordinate and implement approved CSR and community development projects according to agreed schedules.
• Support Monitoring, Evaluation and Learning (MEL) activities for all community and CSR projects.
• Prepare and submit weekly, monthly, quarterly, bi-annual, and annual reports with appropriate evidence and visual documentation.
• Assist in facilitating site visits and tours to community and CSR project locations.
• Act as a key point of contact between the Company and host communities, traditional leadership, and other stakeholders.
• Implement, track, and report on commitments contained in Chief's MoUs and other community agreements.
• Facilitate community meetings, consultations, training sessions, and workshops for community groups, farmers, women, youths, entrepreneurs, and traditional leadership.
• Conduct training needs assessments and coordinate capacity-building initiatives.
• Attend and contribute to relevant stakeholder forums and meetings (e.g. DDCC and other platforms).
• Ensure all community engagements are documented and records maintained.
• Provide feedback to management and communities on commitments, projects, and emerging issues.
• Promote harmonious relationships between the Company and communities to uphold the social license to operate.
• Support the administration and effective functioning of the OGM.
• Receive, record, and coordinate the handling of community grievances from all access points.
• Maintain and update the grievance register, database, and tracking tools.
• Coordinate grievance investigations, fact-finding missions, and follow-up actions until closure.
• Facilitate feedback to complainants and communities on grievance outcomes.
• Support OGM outreach, awareness, and sensitisation activities in target communities.
• Coordinate engagements with OGM consultants, independent panels, and the Ombudsman as required.
• Support data analysis, trend reporting, and performance tracking for grievances.
• Maintain accurate and up-to-date records of community stakeholders, projects, grievances, and engagements.
• Ensure proper filing, confidentiality, and integrity of community and grievance-related documentation.
• Contribute to CSR programme appraisals, social audits, and periodic reviews to assess impact, relevance, and compliance.
• Support initiatives that promote and maintain a positive corporate image within host and surrounding communities.
• Communicate CSR and community-related activities in line with established Company communication protocols.
• Maintain professional, ethical, and transparent engagement with communities, leadership, and stakeholders.

• Strong community engagement, mobilization, and coordination skills
• Good analytical, reporting, and documentation skills
• Effective interpersonal and communication skills (oral and written)
• Ability to work independently with minimal supervision.
• Basic knowledge of Monitoring & Evaluation principles
• Computer Literacy (MS Office and basic data systems)
• Proficiency in English and at least one local language

• Grade 12 Certificate
• Degree in Social Sciences, Development Studies, Community Development, Sociology, or a related field
• 3-5 years' relevant work experience in community relations, CSR, or social performance roles
• Demonstrated ability to work with communities, traditional leadership, and multi-sector stakeholders.