Background

260 Brands is inviting applications from talented and results-driven professionals to join its Commercial Team.

Job Purpose

The Senior Human Resources Officer shall report directly to the HR Manager and will support the Human Resources Manager with Human resources activities including developing, planning and implementing human resource daily operations, programs and policies as well as ensuring administrative and compliance duties are carried out successfully. He/she will also support the planning and implementing HR & Talent Development strategy to ensure employee satisfaction and engagement company wide, whilst optimizing resource requirements across the firm, HR Assistants in Commercial and Production operations.

Key Responsibilities

The Senior Human Resources Officer shall be responsible for executing a range of both administrative and strategic functions, ensuring seamless HR operations in alignment with the company’s objectives. The core responsibilities shall be categorized as follows:

Staffing

1. Facilitate the recruitment of top-tier talent across all company departments through targeted advertising campaigns, strategic partnerships with educational institutions, and an enhanced digital presence to attract prospective employees.

2. Conduct preliminary candidate screenings, ensuring only the most suitable candidates proceed to final interviews with the Human Resources Manager and Heads of Departments.

3. Support the HR Manager in fulfilling onboarding documentation requirements for newly appointed employees.

4. Collaborate with the HR Manager and departmental heads on employee contract management, including modifications to contractual terms, contract renewals, probation extensions, preparation of resignation and termination acknowledgment letters, and administration of exit interviews.

Compensation

1. Assist the HR Manager in ensuring that all employee compensation practices adhere to legal and cultural standards.

2. Facilitate payroll processing by accurately compiling and inputting relevant employee data into the HRIS system, including details pertaining to new hires, terminations, contractual adjustments, loans, mid-month payments, and other payroll-related matters.

3. Ensure efficient payroll administration by maintaining accurate documentation and ensuring the timely distribution of payslips.

4. Support the HR Manager in conducting periodic remuneration surveys, coordinating job evaluations, and preparing compensation budgets.

Employee and Labour Relations

1. Provide guidance on disciplinary management by advising managers and employees on the appropriate issuance of verbal warnings and formal warning letters, as well as conducting necessary investigations.

2. Address employee grievances and workplace concerns, undertaking inquiries where required, mediating conflicts between employees and supervisors, and ensuring a fair and compliant resolution process.

3. Support the management of theft-related cases, including handling associated legal procedures.

4. Represent the company in labour-related hearings and disputes, as necessary.

5. Participate in union negotiations when required, advocating for the company’s best interests while fostering constructive industrial relations.

6. Assist the HR Manager in implementing corporate HR policies, providing guidance on their interpretation and application.

7. Maintain a strong presence on the production floor on a weekly basis to enhance employee communication, foster engagement, and field HR-related inquiries.

8. Support the HR Manager in initiatives aimed at employee motivation and retention, including the administration of employee engagement surveys and coordination of team-building events.

Administration and Compliance

1. Provide timely and accurate HR advisory services to the HR Manager and management regarding compliance with local labour laws and industrial regulations, ensuring full adherence to the Employment Code Act.

2. Oversee and execute compliance procedures with statutory regulatory bodies, including but not limited to the Ministry of Health, Lusaka City Council, NAPSA, ZEMA, Zambia Weights and Measures, and NHIMA.

3. Maintain and update human resource databases, ensuring meticulous record-keeping of personnel data, including new hires, terminations, resignations, and leave management.

4. Manage workers’ compensation claims and support the company’s safety committee in fostering a secure and compliant workplace.

5. Must be conversant with processes in obtaining employment permits, NRC and able to interact and is familiar with various institutions

Development & Training

1. Assist the HR Manager in delivering a comprehensive employee orientation program, ensuring new employees are well-acquainted with company operations, culture, policies, and key personnel.

2. Drive training and development initiatives by conducting needs assessments, skills matrix development, organizing health and safety training programs, implementing behavioral change workshops, and designing succession and career development frameworks for high-potential employees.

3. Contribute to the enhancement of performance management systems aimed at fostering a high-performance organizational culture.

Key Qualifications & Requirements

1. Degree in Human Resources or a related field

2. 5+ years’ experience in progressively responsible human resource roles preferably in a manufacturing environment, including combined 2+ years of experience in Labor Relations and Employee Relations and 3+ years of experience in a Middle Management/ supervisory role.

3. Broad knowledge and skills in Human Resources principles and practices including knowledge of Employment Code Act, staffing and recruitment practices, compensation & benefits, employee relations, policy development and implementation and supporting diversity.

4. Strong PC application skills including MS Office programs such as Word, Excel and PowerPoint

5. Member of ZIHRM.

6. Must possess comprehensive knowledge of the processes involved in obtaining employment permits and National Registration Cards (NRC) for none Zambian Nationals, and demonstrate the ability to engage effectively with various governmental and regulatory institutions.

• Facilitate the recruitment of top-tier talent across all company departments through targeted advertising campaigns, strategic partnerships with educational institutions, and an enhanced digital presence to attract prospective employees.
• Conduct preliminary candidate screenings, ensuring only the most suitable candidates proceed to final interviews with the Human Resources Manager and Heads of Departments.
• Support the HR Manager in fulfilling onboarding documentation requirements for newly appointed employees.
• Collaborate with the HR Manager and departmental heads on employee contract management, including modifications to contractual terms, contract renewals, probation extensions, preparation of resignation and termination acknowledgment letters, and administration of exit interviews.
• Assist the HR Manager in ensuring that all employee compensation practices adhere to legal and cultural standards.
• Facilitate payroll processing by accurately compiling and inputting relevant employee data into the HRIS system, including details pertaining to new hires, terminations, contractual adjustments, loans, mid-month payments, and other payroll-related matters.
• Ensure efficient payroll administration by maintaining accurate documentation and ensuring the timely distribution of payslips.
• Support the HR Manager in conducting periodic remuneration surveys, coordinating job evaluations, and preparing compensation budgets.
• Provide guidance on disciplinary management by advising managers and employees on the appropriate issuance of verbal warnings and formal warning letters, as well as conducting necessary investigations.
• Address employee grievances and workplace concerns, undertaking inquiries where required, mediating conflicts between employees and supervisors, and ensuring a fair and compliant resolution process.
• Support the management of theft-related cases, including handling associated legal procedures.
• Represent the company in labour-related hearings and disputes, as necessary.
• Participate in union negotiations when required, advocating for the company’s best interests while fostering constructive industrial relations.
• Assist the HR Manager in implementing corporate HR policies, providing guidance on their interpretation and application.
• Maintain a strong presence on the production floor on a weekly basis to enhance employee communication, foster engagement, and field HR-related inquiries.
• Support the HR Manager in initiatives aimed at employee motivation and retention, including the administration of employee engagement surveys and coordination of team-building events.
• Provide timely and accurate HR advisory services to the HR Manager and management regarding compliance with local labour laws and industrial regulations, ensuring full adherence to the Employment Code Act.
• Oversee and execute compliance procedures with statutory regulatory bodies, including but not limited to the Ministry of Health, Lusaka City Council, NAPSA, ZEMA, Zambia Weights and Measures, and NHIMA.
• Maintain and update human resource databases, ensuring meticulous record-keeping of personnel data, including new hires, terminations, resignations, and leave management.
• Manage workers’ compensation claims and support the company’s safety committee in fostering a secure and compliant workplace.
• Must be conversant with processes in obtaining employment permits, NRC and able to interact and is familiar with various institutions
• Assist the HR Manager in delivering a comprehensive employee orientation program, ensuring new employees are well-acquainted with company operations, culture, policies, and key personnel.
• Drive training and development initiatives by conducting needs assessments, skills matrix development, organizing health and safety training programs, implementing behavioral change workshops, and designing succession and career development frameworks for high-potential employees.
• Contribute to the enhancement of performance management systems aimed at fostering a high-performance organizational culture.

• Broad knowledge and skills in Human Resources principles and practices
• Knowledge of Employment Code Act
• Staffing and recruitment practices
• Compensation & benefits
• Employee relations
• Policy development and implementation
• Supporting diversity
• Strong PC application skills including MS Office programs such as Word, Excel and PowerPoint
• Comprehensive knowledge of the processes involved in obtaining employment permits and National Registration Cards (NRC) for none Zambian Nationals
• Ability to engage effectively with various governmental and regulatory institutions

• Degree in Human Resources or a related field
• 5+ years’ experience in progressively responsible human resource roles preferably in a manufacturing environment
• Combined 2+ years of experience in Labor Relations and Employee Relations
• 3+ years of experience in a Middle Management/ supervisory role
• Member of ZIHRM