Senior customer service assistant job at Bayport Financial Services

Vacancy title: Senior customer service assistant 

[ Type: FULL TIME , Industry: Financial Services , Category: Customer Service ]

Jobs at:

Bayport Financial Services

Deadline of this Job:
Wednesday, April 10 2024 

Duty Station:
Within Zambia , Lusaka, South - Central Africa

Date Posted: Monday, April 08 2024, Base Salary: Not Disclosed

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Job summary
Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the clearing operations unit in the department.

Job specifications
• To validate all clearing transactions (DDACC and Cheque Clearing) and internally raised vouchers.
• System authorisation of transactions
• Ensure accuracy and quick processing of all transactions, in line with standard procedure
• Adherence to the Zambia Electronic Clearing Rules
• Effective and efficient processing of client instructions
• To ensure all clearing transactions are validated in the clearing systems and sent in the respective sessions.
• Coordinate all required tasks for daily successful completion of tasks.
• Ensure that all transactions have been passed correctly by the team and necessary verifications are done.
• To ensure unpaid are returned through the internal system to Zechl on time.
• To ensure technical verification is performed and that amounts match in both words and figures.
• To ensure timely acting to perform callbacks on cheques above threshold limits.
• To ensure there are no missing cheques by checking and comparing totals against items received from the clearing department.
• To ensure YUFIG messages are sent promptly for cheques unpaid for technical reasons.
• To ensure YUGIGs from other banks are acted on promptly and accounts debited.
• To ensure timely acting on YUFIG messages received from other banks.
• To reconcile suspense accounts and ensure that there are no items above the life span.
• To ensure that clearing transactions do not cause excesses on customer accounts.
• To ensure all inwards received for the day are validated and work balanced before the end of the day.
• To investigate and attend to queries pertaining to customer accounts.
• To ensure that clearing transactions conform to money laundering regulations.

Minimum entry requirements
• Grade 12 Certificate and/or equivalent (with Mathematics)
• Degree in banking and finance or equivalent from a recognised university.
• At least 1 year experience

Other skills and attributes
• Financial industry knowledge and working experience.
• Knowledge of clearing rules and operation of the internal clearing system.
• Computer literate.
• Good communication skills.
• Strong interpersonal skills to build relationships with staff.

Work Hours: 8

Experience in Months: 12

Level of Education:
High School

Job application procedure

To apply
Suitable candidates must send their applications to with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.

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Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: Wednesday, April 10 2024 
Duty Station: Lusaka
Posted: 08-04-2024
No of Jobs: 1
Start Publishing: 08-04-2024
Stop Publishing (Put date of 2030): 08-04-2067
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