Service Manager job at Radisson Hotel

Vacancy title:
Service Manager

[ Type: FULL TIME , Industry: Hospitality, and Tourism , Category: Management ]

Jobs at:

Radisson Hotel

Deadline of this Job:
14 July 2022  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Summary
Date Posted: Wednesday, June 29, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
Service Manager
Description

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience
Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Front Office Service Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we o!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Front Office Service Manager:
• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where front office initiatives & hotel targets are achieved
• Supervises the front office team fostering a culture of growth, development and performance within the department
• Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships with all key stakeholders
• Takes ownership to deliver an effective planned guest engagement programme
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Front Office Service Manager :-
Diploma in Hospitality Management- 3-5 Experience in front office at Supervisor level
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions with proven problem-solving capabilities offering support where required
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experience of working with IT systems on various platforms
• Strong communication skills

Work Hours: 8


Experience in Months: 36

Level of Education:
Associate Degree

Job application procedure
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Job Info
Job Category: Management jobs in Zambia
Job Type: Full-time
Deadline of this Job: 14 July 2022
Duty Station: Lusaka
Posted: 29-06-2022
No of Jobs: 1
Start Publishing: 29-06-2022
Stop Publishing (Put date of 2030): 29-06-2065
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