Purpose of the role:

To ensure effective support for all Hitachi Construction Machinery for clients through accurate inspection and forecast with a view to increase/have sustained repeat business.

Reports to:

Service Manager

Branch:

Kitwe

Duration:

Two (2) Years

Key Duties and Responsibilities:

The Service and Parts Engineer will be required to perform the following tasks:

• Effectively Communicate to the Service Manager regarding workflow and execution dates
• Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to service Manager.
• Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery
• Compile suggested parts lists for customer based on individual requirements and effectively communicate to service Manager.
• Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently.
• Compile Scope of works for service Manager’s approval
• Complete scheduled servicing on customer machinery
• Complete scheduled repairs of customer machinery
• Attend unscheduled customer breakdowns and recommend viable solutions
• Implement mandatory service bulletins on customer machinery
• Complete and communicate photo information reports and field information reports as required.
• Assist in workshop and warehouse duties as required
• Continuous checking of Field Information report to ensure warranty claims are processed timeously.
• Conduct trend analysis on all warranty claims to identify possible trends in breakdowns.
• Act as first judge support on all warranty claims to ensure accurate claims are processed.
• Ensure to confirm costs recovery through machine inspections.

Qualifications & Experience

• Must have a full Grade 12 certificate
• Must have a minimum of a bachelor’s degree in Mechanical Engineering or equivalent.
• Must have a minimum of 3 years work experience in a similar field.
• HI-TEP Repair certification will be an added advantage
• Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large).
• Member of Engineering Institution of Zambia (EIZ)
• Valid and unendorsed manual driver’s license

Job Specific Competencies

• Good Analytical Skills
• Good communication skills
• Good customer Relations
• Excellent Report writing skills
• Member of Engineering Institution of Zambia (EIZ)

• Effectively Communicate to the Service Manager regarding workflow and execution dates
• Complete routine Inspections on Hitachi Machines, generate extensive reports and communicate to service Manager.
• Complete routine and servicing on all Hitachi subsidiary company’s equipment/machinery
• Compile suggested parts lists for customer based on individual requirements and effectively communicate to service Manager.
• Communicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently.
• Compile Scope of works for service Manager’s approval
• Complete scheduled servicing on customer machinery
• Complete scheduled repairs of customer machinery
• Attend unscheduled customer breakdowns and recommend viable solutions
• Implement mandatory service bulletins on customer machinery
• Complete and communicate photo information reports and field information reports as required.
• Assist in workshop and warehouse duties as required
• Continuous checking of Field Information report to ensure warranty claims are processed timeously.
• Conduct trend analysis on all warranty claims to identify possible trends in breakdowns.
• Act as first judge support on all warranty claims to ensure accurate claims are processed.
• Ensure to confirm costs recovery through machine inspections.

• Good Analytical Skills
• Good communication skills
• Good customer Relations
• Excellent Report writing skills

• Must have a full Grade 12 certificate
• Must have a minimum of a bachelor’s degree in Mechanical Engineering or equivalent.
• Must have a minimum of 3 years work experience in a similar field.
• HI-TEP Repair certification will be an added advantage
• Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large).
• Member of Engineering Institution of Zambia (EIZ)
• Valid and unendorsed manual driver’s license