Spud & Stuck is seeking a Shop Assistant to join their team. This is a full-time position in a busy quick-service restaurant. The restaurant rota may include day shifts, evening shifts, weekends, public holidays, and late closing shifts. Late-night transport will be provided for employees travelling to approved nearby areas, subject to the company’s transport arrangements.

Responsibilities or duties

The Shop Assistant will primarily be responsible for sales and customer service, while also supporting the kitchen and general shop operations. Key responsibilities include:

• Welcome and assist customers professionally.
• Take customer orders accurately.
• Handle sales and customer payments responsibly.
• Assist with order packing and serving customers.
• Maintain excellent customer service standards.
• Communicate customer orders accurately to the kitchen.
• Check completed orders before handing them to customers.
• Assist with basic food preparation when required.
• Assist kitchen staff during busy periods.
• Keep the counter, dining/service area and shop clean and organised.
• Assist with opening, restocking and closing duties.
• Monitor basic stock levels and report shortages.
• Handle customer questions and complaints professionally.
• Follow company policies, hygiene requirements and SOPs.
• Minimise wastage and ensure products are handled appropriately.

Qualifications or requirements

The ideal candidate is friendly, presentable, honest, confident with customers, numerate, organised, and able to work under pressure. The ideal Spud & Stack team member is team-oriented, hard-working, honest and trustworthy, a fast learner, calm under pressure, organised, clean and hygiene-conscious, customer-focused, able to follow instructions, comfortable working according to systems and procedures, focused on consistency and quality, willing to learn multiple stations, and interested in growing with the business.

Experience needed

Minimum Experience: 1 Year

• Welcome and assist customers professionally.
• Take customer orders accurately.
• Handle sales and customer payments responsibly.
• Assist with order packing and serving customers.
• Maintain excellent customer service standards.
• Communicate customer orders accurately to the kitchen.
• Check completed orders before handing them to customers.
• Assist with basic food preparation when required.
• Assist kitchen staff during busy periods.
• Keep the counter, dining/service area and shop clean and organised.
• Assist with opening, restocking and closing duties.
• Monitor basic stock levels and report shortages.
• Handle customer questions and complaints professionally.
• Follow company policies, hygiene requirements and SOPs.
• Minimise wastage and ensure products are handled appropriately.

• Friendly
• Presentable
• Honest
• Confident with customers
• Numerate
• Organised
• Able to work under pressure
• Team-oriented
• Hard-working
• Trustworthy
• Fast learners
• Calm under pressure
• Clean and hygiene-conscious
• Customer-focused
• Able to follow instructions
• Comfortable working according to systems and procedures
• Focused on consistency and quality
• Willing to learn multiple stations
• Interested in growing with the business

• Minimum Experience: 1 Year