Job Purpose

The Shop Manager will be responsible for operations of a store and develop and implement the overall store strategy. Managing day-to-day activities, supervising staff, and achieving sales targets while delivering a high-quality customer experience. The ideal candidate will have strong leadership skills, retail knowledge, and a hands-on management style.Resume building

Summary of Key Responsibilities:

• Identify process bottlenecks and suggest solutions in a timely manner
• Supervise daily shop operations and ensure smooth workflow
• Lead, train, and motivate staff to meet performance goals
• Monitor sales and profitability, and implement strategies to boost performance
• Ensure excellent customer service and resolve customer complaints
• Manage stock levels, orders, and inventory control
• Maintain store cleanliness, organization, and merchandising standards
• Prepare sales reports and communicate performance to upper management

Required Skills and Competencies

• Good communication skills
• Excellent customer service skills
• Strong leadership and team management skills
• Problem-solving and decision-making capabilities
• Time management and multitasking skills

Primary Areas of Accountability:

Qualifications and Experience

• Advance Certificate or Diploma in Marketing, Business Administration or any Commercial field.
• Must have a minimum of 3+ years of experience managing a retail store/shop (agro, FMCG, or hardware will be ideal)
• Proven ability to drive sales and manage performance
• Knowledge of inventory management and point-of-sale systems

• Identify process bottlenecks and suggest solutions in a timely manner
• Supervise daily shop operations and ensure smooth workflow
• Lead, train, and motivate staff to meet performance goals
• Monitor sales and profitability, and implement strategies to boost performance
• Ensure excellent customer service and resolve customer complaints
• Manage stock levels, orders, and inventory control
• Maintain store cleanliness, organization, and merchandising standards
• Prepare sales reports and communicate performance to upper management

• Good communication skills
• Excellent customer service skills
• Strong leadership and team management skills
• Problem-solving and decision-making capabilities
• Time management and multitasking skills

• Advance Certificate or Diploma in Marketing, Business Administration or any Commercial field.
• Must have a minimum of 3+ years of experience managing a retail store/shop (agro, FMCG, or hardware will be ideal)
• Proven ability to drive sales and manage performance
• Knowledge of inventory management and point-of-sale systems