Background

The National Pension Scheme Authority (NAPSA) invites applications from suitably qualified individuals for the following positions:

NC 06 - Support Analyst - IT Service Management (5 Year Contract) (1) ( Contract)

Key Responsibilities

Provide resolutions to all assigned service requests and issues logged via the Helpdesk.

Develop and execute ICT Service Management maintenance schedules for all ICT equipment in the Authority.

Execute all signed-off agreed deliverables in the respective annual balanced scorecard (BSC)

Develop and executive IT Service Management improvement plans across the Authority.

Support the execution of various ICT projects and Innovations

Minimum Qualifications

Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English

Diploma in Computer Science, Information systems management or related field

Bachelor’s degree in computer science, software engineering, management information systems or a related field will be an added advantage.

Must be a member of the Information and Communication Technology Association of Zambia (ICTAZ) with a valid practising licence.

Minimum Experience Required

Not less than one (1) year of relevant IT experience at a similar level in an organisation of similar size.

• Provide resolutions to all assigned service requests and issues logged via the Helpdesk.
• Develop and execute ICT Service Management maintenance schedules for all ICT equipment in the Authority.
• Execute all signed-off agreed deliverables in the respective annual balanced scorecard (BSC)
• Develop and executive IT Service Management improvement plans across the Authority.
• Support the execution of various ICT projects and Innovations

• Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
• Diploma in Computer Science, Information systems management or related field
• Bachelor’s degree in computer science, software engineering, management information systems or a related field will be an added advantage.
• Must be a member of the Information and Communication Technology Association of Zambia (ICTAZ) with a valid practising licence.