Summary
Date Posted: Wednesday, August 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Who are we?
• VITALITE Zambia Limited is a Zambian registered company founded in 2013. VITALITE was created to increase rural electrification and combat the poverty tax affecting low-income, energy-poor households across Zambia.
• Our mission is to make quality products and services accessible and affordable to all Zambian households. We pride ourselves on having been the first to pioneer a fully integrated pay-as-you-go (PAYGO) service in Zambia and aim to become the country’s leading rural service and distribution company.
• According to an independent survey of our customers (run by impact reporting agency, 60 Decibels in March 2021), 88% find we’ve very much improved their quality of life.

Whats it like to work here?
• We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress;
• We work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves
• Everyone is encouraged to create a positive impact for themselves, their colleagues and our customers by taking full accountability for what we do every day

According to an independent survey (run by global gender advisory firm, Value for Women in February 2021):
• 94% of team members feel respected by their colleagues
• 97% of team members like our mission and purpose
• 86% of team members believe men and women have equal career opportunities
• 94% of team members believe issues of sexual harassment are taken seriously here
• 89% of team members believe we encourage open and honest communications

What is the job about?
• The systems administrator will be responsible for maintaining the entire IT infrastructure of Vitalite and maintaining cloud hosting services and software. The Systems Administrator will report to IT Manager.

Successful applicants for this role will be:
• Oversee Vitalite Pay as you go system performance and report generation
• Perform server administration tasks
• Offer timely software support and train users on any software
• Support customer care team on 3CX System
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Perform routine/scheduled audits of the systems, including all backup
• Supervise hardware repair and manage ICT Inventory
• Engage with external service providers

Role Requirements
• Diploma or Degree in Information Technology or Computer Science
• Any relevant additional certification (CompTIA Network+, CompTIA Security+ etc.) will be an advantage
• Proven work experience in IT
• Experience with server operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, and virtualization
• Experience in project management, databases and cloud hosting
• Experience in coordinating work with Mobile Network Operators and VPNs
• Grade 12 certificate with good Mathematics and English results
• Competent user of Microsoft Word and Excel

• Female candidates are encouraged to apply

Job Experience: No Requirements

Work Hours: 8

Level of Education: Postgraduate Degree

Job application procedure
• Please email your up to date CV, copies of your Academic Qualifications and 2 references from prior employers to recruitment@vitalitegroup.com. 
• Please also enclose an essay of no less than 300 words expressing how you would “Describe a cross-functional project you have worked on. What was your role?”
• Incomplete applications will be disqualified so please take care to ensure you’ve included everything.

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