Tax Accountant job at MultiChoice Zambia

Vacancy title: Tax Accountant

[ Type: FULL TIME , Industry: Media , Category: Accounting & Finance ]

Jobs at:

MultiChoice Zambia

Deadline of this Job:
17 March 2023  

Duty Station:
Within Zambia , Lusaka , South - Central Africa

Date Posted: Friday, March 10, 2023 , Base Salary: Not Disclosed

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Learn more about MultiChoice Zambia
MultiChoice Zambia jobs in Zambia

Primarily focused on campaign configuration and programming, the Campaign Programmer uses the available platforms to ensure on-time and on-point targeting and engagement of subscribers according to each campaign business rules and across multiple channels. The Campaign Programmer is the ultimate owner of the Campaign Management tool.

Key Performance Objectives
• Ensure the correct data sets of subscriptions and customer profiles are used for targeted initiatives.

• Monitor the distribution associated with outbound channels (calls, SMS, email, other)
• Ensure proper upkeep and maintenance of customer data across the base.
• Identify the root cause of any comms delivery issue and recommend solutions.
• Work with the Campaign Management software vendor to resolve and troubleshoot issues as necessary.
• Drive implementation of new channels and tools for campaign delivery
• Manage projects related to communication channels from beginning to end ensuring optimal quality of implementation
• Work closely with the front-office teams promoting the campaigns (remotely or face-to-face)
• Support the build of FAQs and BRS for CVM related activities
• Map campaign processes and ensure a good Customer Experience
• Guarantee a flawless execution of all CVM activities below and above the line as well as a swift resolution of any complaints
• Make sure the campaign communication channels are always compliant with scripts, practices and company’s guidelines
• Report campaign comms productivity stats
• Report on capacity usage and support WFM forecasts
• Ensure SLA are in place and adhered to with regards to reporting systems

Bachelors’ degree in any of the following subjects: Informatics, Business or Computer Science
• A minimum of 3+ years in a business support role.
• Over +2 years’ experience operating on Data warehouse platforms and/or campaign management tools
• Outbound relevant experience preferable
Technical Competencies
• File Management
• Campaign Programming
• Customer Relationship Management
• Outbound communication channels
• Reporting
• Advanced Excel skills

Behavioral Competencies
• Attention to detail
• Numeracy
• Proactivity
• Organization and time management

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree

Job application procedure
• Suitable candidates are required to send their application & Curriculum vitae to  Closing date for applications is 17th March 2023.

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Job Info
Job Category: Accounting/ Finance jobs in Zambia
Job Type: Full-time
Deadline of this Job: 17 March 2023
Duty Station: Lusaka
Posted: 10-03-2023
No of Jobs: 1
Start Publishing: 10-03-2023
Stop Publishing (Put date of 2030): 10-03-2066
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