PURPOSE

This exciting opportunity exists at Fraser Alexander to support and contribute to the work of the Division and Management Team in achieving business objectives. The role involves coordinating key improvement initiatives by driving operational efficiencies through the execution of tactical and strategic projects. Additionally, the role will assist in preparing data-driven reports for the management team to support reporting and decision-making

RESPONSIBILITIES

Strategic Management

Collaborates with Operations/Country Managers, Site Managers, and Head of Departments to create and implement a data strategy plan, seeking approval for execution.

Develops a system to monitor the progress of Fraser Alexander’s strategic goals and works with team members to address any discrepancies.

Digitisation

Eliciting requirements for manual work streams to be digitised and automated.

Creating user journey maps using Business Process Mapping tools for digital solutions.

Providing training and managing change during the implementation of digitised workflows.

Operational Performance

Analyse operational activities and continuously scout for improvement opportunities.

Implement a Continuous Improvement (BI) platform for all employees.

Establishing governance structures for Business Improvement, inclusive of the Standard Operating Model principles.

Completing Initial Value propositions (IVPs) for shared ideas/opportunities/projects.

Reporting

Setting up KPI tracking dashboards.

Monitoring the progress and benefits of Innovation initiatives.

Developing production, engineering, and project tracking reports, as well as monitoring effective execution metrics.

Assisting management with SLAs and overseeing service levels with the company's clients.

Generating regular operational performance reports by collaborating closely with BI management across all countries.

• Collaborates with Operations/Country Managers, Site Managers, and Head of Departments to create and implement a data strategy plan, seeking approval for execution.
• Develops a system to monitor the progress of Fraser Alexander’s strategic goals and works with team members to address any discrepancies.
• Eliciting requirements for manual work streams to be digitised and automated.
• Creating user journey maps using Business Process Mapping tools for digital solutions.
• Providing training and managing change during the implementation of digitised workflows.
• Analyse operational activities and continuously scout for improvement opportunities.
• Implement a Continuous Improvement (BI) platform for all employees.
• Establishing governance structures for Business Improvement, inclusive of the Standard Operating Model principles.
• Completing Initial Value propositions (IVPs) for shared ideas/opportunities/projects.
• Setting up KPI tracking dashboards.
• Monitoring the progress and benefits of Innovation initiatives.
• Developing production, engineering, and project tracking reports, as well as monitoring effective execution metrics.
• Assisting management with SLAs and overseeing service levels with the company's clients.
• Generating regular operational performance reports by collaborating closely with BI management across all countries.

• Data strategy planning
• Progress monitoring
• Requirement elicitation
• Business Process Mapping
• Training and change management
• Operational analysis
• Continuous Improvement (BI) platform implementation
• Governance structures establishment
• Value proposition development
• KPI tracking dashboard setup
• Innovation progress monitoring
• Report development (production, engineering, project tracking)
• Execution metrics monitoring
• SLA assistance
• Service level oversight
• Operational performance reporting

• Experience in strategic planning and execution.
• Proficiency in Business Process Mapping tools.
• Experience in implementing Continuous Improvement platforms.
• Knowledge of Standard Operating Model principles.
• Experience in setting up KPI tracking dashboards.
• Strong analytical and reporting skills.
• Excellent communication and collaboration skills.