National Breweries Plc is Zambia’s leading producer and distributor of Traditional African Beer. Our affiliation to Delta Beverages gives our employees a sense of pride and that of belonging to one of the biggest international brewing companies in the world. The Company offers opportunities for all to learn develop and grow, whilst offering challenging career opportunities for lateral or vertical advancement.Zambian market insights

POSITION: Telesales Agents

CONTRACT: Permanent

LOCATION: Lusaka

REPORTS TO: Sales Manager

Key Responsibilities

• Contact existing customers to confirm order quantities, delivery accuracy, and product quality
• Generate new weekly orders from customers
• Inform customers about promotions and new products
• Handle customer complaints and maintain strong customer relationships
• Receive and reconcile cash from Vansales, CCDs, and Depots
• Clear customer accounts by matching invoices, credit notes, and cash received
• Identify and follow up on outstanding customer balances
• Process cash disbursements following approved requisitions
• Ensure proper documentation and identification for all cash payments

Qualifications Required:

• Minimum: Diploma in Sales / Marketing/ Business Administration
• Minimum of 2 years’ experience in sales
• At least 1 year as a Sales Representative in a similar environment
• Ideal: 3+ years’ experience in FMCG sales
• Valid driver’s license

• Contact existing customers to confirm order quantities, delivery accuracy, and product quality
• Generate new weekly orders from customers
• Inform customers about promotions and new products
• Handle customer complaints and maintain strong customer relationships
• Receive and reconcile cash from Vansales, CCDs, and Depots
• Clear customer accounts by matching invoices, credit notes, and cash received
• Identify and follow up on outstanding customer balances
• Process cash disbursements following approved requisitions
• Ensure proper documentation and identification for all cash payments

• Sales
• Customer Relationship Management
• Cash Reconciliation
• Order Generation
• Communication
• Problem-Solving

• Diploma in Sales / Marketing/ Business Administration
• Minimum of 2 years’ experience in sales
• At least 1 year as a Sales Representative in a similar environment
• Ideal: 3+ years’ experience in FMCG sales
• Valid driver’s license