Brilliance Executive Management is seeking motivated individuals for the role of Telesales/Receptionist based in Lusaka and Ndola. This opportunity is ideal for professionals looking to excel in telesales receptionist jobs in Lusaka Ndola within the hospitality sector. The successful candidates will play a crucial role in supporting the sales team through front office management, telephone inquiries, and client follow-ups to enhance customer relationships and drive sales growth.

Role Overview: Telesales Receptionist Jobs in Lusaka Ndola

As a Telesales/Receptionist, you will manage incoming calls and inquiries, respond promptly to emails, and assist with quotations. Your proactive communication will ensure customer needs are understood and met effectively. You will maintain reception registers, submit monthly sales reports, and collaborate closely with the sales team to achieve targets. This role requires a focus on building lasting client relationships and contributing to the company’s sales objectives.

Key Responsibilities

• Manage front office duties including attendance, inquiries, and visitor logs.
• Contact potential and existing customers using approved scripts to promote products and services.
• Respond accurately to questions about products and company services.
• Direct prospects to field sales representatives when necessary.
• Enter and update customer information in the database with precision.
• Process orders accurately and follow up on quotations with clients.
• Achieve a minimum target of two new clients monthly through telesales efforts.
• Maintain records of customer inquiries for new products and ensure timely follow-up.
• Conduct follow-ups on payments from debtors and identify potential new clients.
• Gather market intelligence regarding competitors, customers, and pricing.
• Prepare and file quotations and purchase orders issued to clients.

Qualifications and Experience

• Diploma in Business Administration or a related field.
• Minimum of three years’ experience in telesales, with at least 1-2 years in hospitality telesales.
• Proven track record of meeting or exceeding sales quotas, preferably via telephone sales.
• Excellent communication and interpersonal skills.
• Strong computer proficiency in Microsoft Word, Excel, and PowerPoint.
• Clean and verifiable career record.

Equal Opportunity

Qualified females and differently-abled persons are highly encouraged to apply for this position. Brilliance Executive Management is committed to fostering an inclusive workplace.

• Manage front office duties including attendance, inquiries, and visitor logs.
• Contact potential and existing customers using approved scripts to promote products and services.
• Respond accurately to questions about products and company services.
• Direct prospects to field sales representatives when necessary.
• Enter and update customer information in the database with precision.
• Process orders accurately and follow up on quotations with clients.
• Achieve a minimum target of two new clients monthly through telesales efforts.
• Maintain records of customer inquiries for new products and ensure timely follow-up.
• Conduct follow-ups on payments from debtors and identify potential new clients.
• Gather market intelligence regarding competitors, customers, and pricing.
• Prepare and file quotations and purchase orders issued to clients.

• Excellent communication and interpersonal skills
• Strong computer proficiency in Microsoft Word, Excel, and PowerPoint

• Diploma in Business Administration or a related field
• Minimum of three years’ experience in telesales
• At least 1-2 years in hospitality telesales
• Proven track record of meeting or exceeding sales quotas, preferably via telephone sales
• Clean and verifiable career record