Background

ZCCM Investments Holdings Plc is seeking a Temporary ERP Support Assistant for a one-year engagement to provide hands-on support to Finance users during the ERP Finance Module parallel run and initial post-go-live period. The role will support transaction processing, system navigation, data validation, reconciliations, issue tracking, user training, and the preparation of support materials and pro

Job Description

To provide hands-on support to Finance users during the ERP Finance Module parallel run, assist with operational validation activities, support user adoption, document issues, and coordinate timely resolution with the ERP Project Team, Finance process owners, and implementation partner.

KEY RESPONSIBILITIES

• Deliver first-line support to Finance Module users throughout the parallel run and initial post-go-live period.
• Assist users with transaction processing, navigation, follow-up workflow, and routine system queries.
• Support data validation, reconciliation checks, exception tracking, and comparison of outputs between the ERP Finance Module and the current system.
• Log, classify, track, and escalate system issues, user challenges, and process gaps for resolution.
• Assist with preparation of user guides, frequently asked questions, quick reference materials, and adoption support notes.
• Support training refreshers, user clinics, and change management activities across ZCCM-IH and subsidiaries.
• Prepare daily or weekly support summaries highlighting issues, resolutions, adoption risks, and pending actions.
• Perform any other ERP support activities assigned by the ERP Project Manager.

Job Requirements

• Degree in Accounting and Finance or a professional accounting qualification i.e. ACCA, CIMA or ZICA
• Minimum 3 years’ professional experience
• Basic understanding of finance processes such as general ledger, accounts payable, accounts receivable, bank reconciliations, budgeting, fixed assets, or financial reporting.
• Experience using ERP, accounting, or business systems will be an added advantage.
• Strong computer literacy, communication skills, attention to detail, and ability to support users patiently and professionally.

• Deliver first-line support to Finance Module users throughout the parallel run and initial post-go-live period.
• Assist users with transaction processing, navigation, follow-up workflow, and routine system queries.
• Support data validation, reconciliation checks, exception tracking, and comparison of outputs between the ERP Finance Module and the current system.
• Log, classify, track, and escalate system issues, user challenges, and process gaps for resolution.
• Assist with preparation of user guides, frequently asked questions, quick reference materials, and adoption support notes.
• Support training refreshers, user clinics, and change management activities across ZCCM-IH and subsidiaries.
• Prepare daily or weekly support summaries highlighting issues, resolutions, adoption risks, and pending actions.
• Perform any other ERP support activities assigned by the ERP Project Manager.

• Strong computer literacy
• Communication skills
• Attention to detail
• Ability to support users patiently and professionally

• Degree in Accounting and Finance or a professional accounting qualification i.e. ACCA, CIMA or ZICA
• Minimum 3 years’ professional experience
• Basic understanding of finance processes such as general ledger, accounts payable, accounts receivable, bank reconciliations, budgeting, fixed assets, or financial reporting.
• Experience using ERP, accounting, or business systems will be an added advantage.