Background

African Parks is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. African Parks manages 24 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, the Central African Republic, Chad, the Democratic Republic of Congo, Ethiopia, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia, and Zimbabwe.

About the Role

We are seeking a dynamic and experienced Tourism Operations Supervisor to oversee and coordinate tourism services within Kafue National Park. The successful candidate will ensure high-quality visitor experiences while maintaining strong alignment with conservation objectives and operational standards.

Key Responsibilities

• Oversee daily tourism operations, facilities, and visitor services
• Supervise and support staff, including training and performance management
• Ensure compliance with health, safety, and environmental standards
• Maintain tourism infrastructure and report maintenance needs
• Analyse operational data and prepare reports
• Support marketing, stakeholder engagement, and park promotion
• Assist with budgeting, revenue collection, and financial accountability

Requirements

• Bachelor’s degree in Tourism, Conservation, Business Administration, or a related field
• Minimum of 4 years’ experience in tourism or hospitality (protected area experience is an advantage)
• Proven supervisory and customer service experience
• Valid driver’s licence (no restrictions)
• Strong computer skills (Microsoft Office and social media platforms)
• Excellent communication, leadership, and organisational skills
• Knowledge of sustainable tourism and the Zambian tourism sector

Working Conditions

• Combination of office and field-based work
• Involves travel in remote areas and challenging terrain

• Oversee daily tourism operations, facilities, and visitor services
• Supervise and support staff, including training and performance management
• Ensure compliance with health, safety, and environmental standards
• Maintain tourism infrastructure and report maintenance needs
• Analyse operational data and prepare reports
• Support marketing, stakeholder engagement, and park promotion
• Assist with budgeting, revenue collection, and financial accountability

• Strong computer skills (Microsoft Office and social media platforms)
• Excellent communication, leadership, and organisational skills
• Knowledge of sustainable tourism and the Zambian tourism sector

• Bachelor’s degree in Tourism, Conservation, Business Administration, or a related field
• Minimum of 4 years’ experience in tourism or hospitality (protected area experience is an advantage)
• Proven supervisory and customer service experience
• Valid driver’s licence (no restrictions)