Zambia National Commercial Bank Plc (Zanaco) invites qualified and experienced professionals to apply for the position of Transaction Products Senior Specialist based in Lusaka, Zambia. This role is integral to advancing the Bank’s strategic vision within the CEO’s Division under Corporate Communications, Marketing & Client Solutions at Head Office – Support Functions. If you are seeking transaction products senior specialist jobs in Lusaka, this opportunity offers a dynamic environment to lead and innovate in transaction banking.

Role Overview: Transaction Products Senior Specialist Jobs in Lusaka

The successful candidate will lead the management and development of Zanaco’s transaction products portfolio across all customer segments. Reporting to the Product Portfolio Management Head, you will be responsible for enhancing customer experience by driving the transaction product strategy, lifecycle management, and new product innovation while ensuring compliance with established controls and processes.

Key Responsibilities

• Define and implement the strategy and roadmap for Transaction Banking Products.
• Manage the full lifecycle of transaction products, from development to review and monitoring.
• Identify market needs and collaborate with stakeholders to develop and optimize products.
• Create and execute go-to-market plans for transaction products in coordination with relevant departments.
• Maximize business value and return on investment through product optimization.
• Collaborate with sales, marketing, channels, and innovation teams to address customer needs and opportunities.
• Analyze customer engagement data to inform product improvements and future developments.
• Recommend new product development or decommissioning based on performance and customer needs analysis.
• Work closely with marketing and sales teams to ensure successful product adoption.
• Translate business requirements into actionable product plans and success metrics.
• Engage with external stakeholders and key opinion leaders to support product initiatives.
• Participate in product development discussions, including buy vs build vs outsource decisions.
• Monitor competitor activities and industry trends to maintain product competitiveness.
• Prepare and present regular product performance reports to business units.
• Ensure alignment of transaction product policies, objectives, and initiatives within the department.
• Collaborate with digital, channels, and marketing teams to optimize product delivery and promotion.
• Perform additional duties as assigned by the Product Portfolio Management Head in line with the Bank’s objectives.

Qualifications and Experience

• Full Grade 12 Certificate with at least five credits, including English and Mathematics.
• A degree in Banking & Finance, Economics, Business Administration/Management, Commerce, or a related field.
• Minimum of 8 years’ experience in banking, specifically in transaction banking, product development, or sales.
• Demonstrated experience in product management.
• Comprehensive knowledge of banking operations, regulatory environment, and transaction banking regulations related to payments, trade, and cash management.
• Strong understanding of the local market, customer base, and competitors.
• Proven ability to collaborate effectively within large cross-functional teams.
• Experience in financial services with a strong aptitude for fast learning.

Core Competencies

• Technical expertise in core banking systems and configurations.
• Advanced analytical, troubleshooting, and problem-solving skills.
• High sense of accountability and ownership.
• Strategic thinking and commercial acumen.
• Customer and market-focused approach.
• Effective stakeholder management and collaboration skills.
• Sound judgment and decision-making capabilities.
• Innovation-driven mindset with product development experience.

Equal Opportunity Employer

Zanaco is committed to providing equal employment opportunities to all qualified individuals and prohibits discrimination in employment. Women are especially encouraged to apply. Please note that only shortlisted candidates will be contacted.

• Define and implement the strategy and roadmap for Transaction Banking Products.
• Manage the full lifecycle of transaction products, from development to review and monitoring.
• Identify market needs and collaborate with stakeholders to develop and optimize products.
• Create and execute go-to-market plans for transaction products in coordination with relevant departments.
• Maximize business value and return on investment through product optimization.
• Collaborate with sales, marketing, channels, and innovation teams to address customer needs and opportunities.
• Analyze customer engagement data to inform product improvements and future developments.
• Recommend new product development or decommissioning based on performance and customer needs analysis.
• Work closely with marketing and sales teams to ensure successful product adoption.
• Translate business requirements into actionable product plans and success metrics.
• Engage with external stakeholders and key opinion leaders to support product initiatives.
• Participate in product development discussions, including buy vs build vs outsource decisions.
• Monitor competitor activities and industry trends to maintain product competitiveness.
• Prepare and present regular product performance reports to business units.
• Ensure alignment of transaction product policies, objectives, and initiatives within the department.
• Collaborate with digital, channels, and marketing teams to optimize product delivery and promotion.
• Perform additional duties as assigned by the Product Portfolio Management Head in line with the Bank’s objectives.

• Technical expertise in core banking systems and configurations.
• Advanced analytical, troubleshooting, and problem-solving skills.
• High sense of accountability and ownership.
• Strategic thinking and commercial acumen.
• Customer and market-focused approach.
• Effective stakeholder management and collaboration skills.
• Sound judgment and decision-making capabilities.
• Innovation-driven mindset with product development experience.

• Full Grade 12 Certificate with at least five credits, including English and Mathematics.
• A degree in Banking & Finance, Economics, Business Administration/Management, Commerce, or a related field.
• Minimum of 8 years’ experience in banking, specifically in transaction banking, product development, or sales.
• Demonstrated experience in product management.
• Comprehensive knowledge of banking operations, regulatory environment, and transaction banking regulations related to payments, trade, and cash management.
• Strong understanding of the local market, customer base, and competitors.
• Proven ability to collaborate effectively within large cross-functional teams.
• Experience in financial services with a strong aptitude for fast learning.