Vacancy title:
Vacation Rental Property Manager (Live-In)

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]

Jobs at:
The Emerald Apartments

Deadline of this Job:
Friday, August 29 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Thursday, August 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The Vacation Rentals General Manager will lead and oversee the day-to-day operations of five vacation rental units in Ibex-Meanwood, Lusaka. This role is responsible for guest services, property maintenance, online presence, and executing the owners preferences and vision. START DATE: ASAP

RESPONSIBILITIES:

Guest Relations

• Provide a white glove guest experience – anticipating needs, quick and effective resolution of issues, attention to detail, discretion, and creating a memorable and luxurious experience.
  
• Communicate with guests from booking to checkout via phone, mobile and messaging apps, email, vacation rental platforms such as Airbnb, Booking.com, VRBO and in person.
  
• Handle escalated guest concerns with professionalism and a solution-oriented mindset.
  
• Provide information about the property, amenities and services; the local area, such as supermarkets, restaurants, transportation options, etc.

Property Management

• Oversee property operations and maintain luxury service standards.
  
• Ensure that all rental units meet or exceed cleanliness and readiness standards..
  
• Conduct ongoing inspections to ensure the property is well-maintained.
  
• Oversee maintenance, repairs, and overall upkeep of buildings and grounds with an eye for detail.
  
• Develop, implement and maintain house manuals and checklists.
  
• Offer solutions and suggestions for upgrades and improvements.
  
• Oversee the conversion of vacant apartments into operational vacation rental units.
  
• Oversee vendors to maintain services and amenities and verify all work performed.
  
• Maintain a thorough inventory and proactively replenish as necessary.

Security & Safety

• Ensure a safe environment for guests, staff and vendors.
  
• Work with outside vendors on security, systems and protocols.

Team Leadership

• Foster a professional, positive and motivated team culture focused on service excellence and continuous improvement.
  
• Ensure proper staffing levels during peak and off-peak seasons.

Owner Liaison

• Serve as the primary point of contact between the owner, staff, vendors and guests.
  
• Communicate with owners with clarity, professionalism, and attention to detail.
  
• Anticipate and respond promptly to the principal’s needs and preferences.
  
• Collaborate with owners on property improvements.

Marketing Management

Monitor and manage online presence by ensuring listings are up-to-date and effective.
List property on new platforms to increase exposure.
Keep up to date with and communicating with the owners about vacation rental trends.

Financial Management

• Maintain accurate records of income, expenses and petty cash.
  
• Work with accounting team.

Community Relations

• Build and foster positive relationships with neighbors and the local community, representing the property and owners in a professional and positive light.

Qualifications, Experience & Skills

Experience or degree in tourism, hospitality or vacation rental management, Business Administration, or related field.
Strong interpersonal, written and verbal communication skills across email, phone, and messaging platforms – REQUIRED.
Tech savvy – proficient in Microsoft Office Suite, mobile apps, vacation rental platforms, phone, mobile and messaging apps and email – REQUIRED.
Clear and effective communication with guests from diverse backgrounds.
Professional, courteous, immaculate and approachable demeanor and appearance at all times.
Detail oriented, service-mindset, hands on and willing to get your hands dirty.
Discrete and confidential.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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