WAITER

Organization: Graceal Holdings Limited (Maison Prive Apartments)

Location: Nakonde, Zambia

Employment Type: CDI (as stated in the advert)

Roles and Responsibilities

• Welcome and attend to guests in a friendly, courteous and professional manner.
• Present menus, explain available food and beverage options and assist customers with their selections.
• Take food and beverage orders accurately and communicate them to the kitchen and bar staff.
• Serve meals and beverages promptly while ensuring proper presentation and service standards.
• Respond to guest enquiries, special requests and complaints professionally.
• Monitor customer satisfaction throughout the dining experience and ensure guests receive quality service.
• Maintain cleanliness and organisation of tables, dining areas and service stations.
• Coordinate with kitchen and bar personnel to ensure timely preparation and delivery of orders.
• Present bills, process customer payments and maintain accurate transaction records where required.
• Assist with setting up dining areas and preparing tables before and after service.

Requirements

• Grade 12 Certificate.
• Previous experience as a waiter or in customer service is an added advantage.
• Excellent communication and interpersonal skills.
• Good personal presentation, patience and attention to detail.
• Ability to work effectively in a busy restaurant environment.

General Requirements

• Must be honest, reliable, disciplined and professional.
• Good communication and teamwork skills.
• Customer-focused and committed to quality service.
• Willingness to work shifts, weekends and public holidays where required.
• Ability to work under pressure and meet operational expectations.
• Relevant hospitality industry experience is an added advantage.

• Welcome and attend to guests in a friendly, courteous and professional manner.
• Present menus, explain available food and beverage options and assist customers with their selections.
• Take food and beverage orders accurately and communicate them to the kitchen and bar staff.
• Serve meals and beverages promptly while ensuring proper presentation and service standards.
• Respond to guest enquiries, special requests and complaints professionally.
• Monitor customer satisfaction throughout the dining experience and ensure guests receive quality service.
• Maintain cleanliness and organisation of tables, dining areas and service stations.
• Coordinate with kitchen and bar personnel to ensure timely preparation and delivery of orders.
• Present bills, process customer payments and maintain accurate transaction records where required.
• Assist with setting up dining areas and preparing tables before and after service.

• Excellent communication and interpersonal skills.
• Good personal presentation, patience and attention to detail.
• Ability to work effectively in a busy restaurant environment.
• Good communication and teamwork skills.
• Customer-focused and committed to quality service.
• Willingness to work shifts, weekends and public holidays where required.
• Ability to work under pressure and meet operational expectations.

• Grade 12 Certificate.
• Previous experience as a waiter or in customer service is an added advantage.
• Relevant hospitality industry experience is an added advantage.