Job Summary:

We are looking for a courteous, energetic, and customer-oriented Waiter/Waitress to join our client's hospitality team. The successful candidate will be responsible for delivering exceptional customer service by taking and serving food and beverage orders efficiently while maintaining a clean, welcoming, and professional dining environment. The ideal candidate should be passionate about hospitality and committed to creating an outstanding dining experience for every guest.

Key Duties and Responsibilities:

• Welcome, seat, and provide courteous service to customers throughout their dining experience.
• Present menus, explain menu items, and assist customers with meal selections.
• Accurately take customer orders and communicate them promptly to the kitchen.
• Serve food and beverages efficiently while delivering excellent customer service.
• Respond promptly to customer requests and resolve concerns to ensure customer satisfaction.
• Set up and clear tables while maintaining an organized dining environment.
• Keep the dining area, service stations, and workspaces clean and well-organized.
• Adhere to food safety, hygiene, health, and sanitation standards at all times.
• Collaborate effectively with kitchen and front-of-house staff to ensure smooth restaurant operations.
• Perform any other duties assigned by the supervisor to support restaurant operations.

Qualifications and Experience:

• Grade 12 School Certificate with a minimum of five (5) O-Level credits.
• A minimum of two (2) years' experience in a similar role within the hospitality industry.
• A certificate or formal training in Food and Beverage Service, Hospitality Management, or a related field will be an added advantage.

Required Competencies and Soft Skills:

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills (Able to Speak English and Vernacular).
• Professional appearance and a positive attitude.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Good organizational and time management abilities.
• High levels of honesty, integrity, and reliability.
• Attention to detail and commitment to quality service and quick to learn.
• Flexibility to work weekends, public holidays, and shifts as required.

Additional Notes:

Gheewala Zambia is an equal opportunity employer agency and encourages applications from all qualified candidates.

• Welcome, seat, and provide courteous service to customers throughout their dining experience.
• Present menus, explain menu items, and assist customers with meal selections.
• Accurately take customer orders and communicate them promptly to the kitchen.
• Serve food and beverages efficiently while delivering excellent customer service.
• Respond promptly to customer requests and resolve concerns to ensure customer satisfaction.
• Set up and clear tables while maintaining an organized dining environment.
• Keep the dining area, service stations, and workspaces clean and well-organized.
• Adhere to food safety, hygiene, health, and sanitation standards at all times.
• Collaborate effectively with kitchen and front-of-house staff to ensure smooth restaurant operations.
• Perform any other duties assigned by the supervisor to support restaurant operations.

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills (Able to Speak English and Vernacular).
• Professional appearance and a positive attitude.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong teamwork and collaboration skills.
• Good organizational and time management abilities.
• High levels of honesty, integrity, and reliability.
• Attention to detail and commitment to quality service and quick to learn.
• Flexibility to work weekends, public holidays, and shifts as required.

• Grade 12 School Certificate with a minimum of five (5) O-Level credits.
• A minimum of two (2) years' experience in a similar role within the hospitality industry.
• A certificate or formal training in Food and Beverage Service, Hospitality Management, or a related field will be an added advantage.